Senior IT Security Operations Engineer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile efficient resilient and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location. Distributed across 160 public exchanges globally and thousands of private exchanges at the edge the SASE-based Zero Trust Exchange is the worlds largest in-line cloud security platform.

We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the worlds hardest security challenges. Driven by deep customer obsession we are committed to the mission outcome and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration trust through outcomes and impact and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era Join us at Zscaler.

Role

We are looking for a Senior IT Security Operations Engineer Corporate Infrastructure to join our team. This is a Remote within the United States (with a hybrid preference for San Jose CA) role reporting to the Director - Zscaler on Zscaler in the Corporate Infrastructure department. As the operational backbone of the security team you will keep policies tuned alerts triaged and platforms healthy while supporting Zscaler Internet Access (ZIA) Zscaler Private Access (ZPA) Zscaler Digital Experience (ZDX) AI Security and Cloud Security (CSPM/DSPM) to mature our DevSecOps model.

What youll do (Role Expectations)

• Provide day-to-day operational support configuration policy tuning and platform health monitoring for ZIA ZPA ZDX AI Security and Cloud Security
• Configure and maintain zero trust policies covering user-to-application access posture checking SSL/TLS inspection content filtering and access control
• Deploy and tune Cloud Security Posture Management (CSPM) and Data Security Posture Management (DSPM) policies collaborating with environment owners on remediation
• Utilize ZDX to monitor application and user experience issues correlating findings with network and security telemetry to identify root causes
• Support DLP policy tuning alert triage SOP documentation and on-call incident response while helping automate repetitive workflows

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action taking full accountability for security platform health with high integrity.
• You are driven by innovation. You have a deep curiosity for how things work and leverage automation and AI tools to continuously improve security workflows.
• You champion simplicity. You are skilled at distilling complex cloud network and security architectures into clear simple and actionable operational procedures.
• You are a high-trust collaborator. You build strong cross-functional partnerships across environment owners support teams and product groups to drive security outcomes.

What Were Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• U.S. Citizenship required due to specific customer security requirements
• 5 years of experience in IT security operations network security or a related technical domain
• Hands-on experience administering Zscaler ZIA and/or ZPA security platforms
• Working knowledge of zero trust concepts including identity verification role-based access control network segmentation and posture checking
• Practical understanding of cloud architecture (AWS Azure GCP) OS fundamentals (Windows macOS Linux) networking concepts and authentication protocols

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on configuration experience with SSL/TLS inspection DLP SIEM integration log streaming (NSS) and EDR platforms such as CrowdStrike Falcon
• Strong network troubleshooting skills utilizing tools like tcpdump Wireshark ping and traceroute/MTR alongside familiarity with DevSecOps workflows
• Active technical certifications such as Zscaler ZCCA/ZCCP CrowdStrike CCFA/CCFR Security or CISSP

#LI-YC2 #LI-Remote

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.