Senior IT Business Systems Lead

Lighthouse Technology Services is partnering with our client to fill their Senior IT Business Systems Lead position!

This is a direct placement opportunity and will be onsite in Lockport NY. No C2C or subcontracting arrangements will be considered.

What Youll Be Doing:

• Build and maintain a 12-36 month technology roadmap covering hardware networks cybersecurity ERP systems data/reporting and user support aligned with business goals and operational priorities
• Lead and govern third-party managed IT and cybersecurity providers responsible for infrastructure networks hardware deployment help desk operations monitoring and security performance
• Own the ERP roadmap for standardization automation reporting improvements inventory reduction support and integration with HR payroll and other business systems while reducing long-term dependency on external support
• Establish and oversee a proactive cybersecurity posture including endpoint protection access controls backups disaster recovery monitoring email security and fraud prevention
• Build and manage the IT and business systems budget including managed services ERP consulting software licensing hardware refresh security tools and integration projects
• Support food safety and regulatory compliance requirements by ensuring technology systems maintain data integrity access controls traceability document control and audit readiness
• Partner cross-functionally with Operations Engineering Supply Chain Sales Compliance Quality HR and Administration to improve standardization automation and documentation
• Ensure reliable help desk experience through clear communication around outages changes and user support while using ticket trends to drive root-cause improvements
• Evaluate and recommend the optimal outsourced versus internal mix of IT capabilities based on operational effectiveness and financial impact
• Present business cases for major technology investments and changes to the internal/external support model

What Youll Need to Have:

• This is a leadership seat focused on direction prioritization quality of decisions and accountability.
• 10 years of progressive IT business systems or technology leadership experience including at least 5 years with vendor and budget ownership in mid-market manufacturing distribution or similar environment
• Proven experience leading a hybrid IT model with limited internal staff and multiple third-party partners (managed service providers ERP consultants software vendors)
• Strong ERP and business-systems background; Epicor experience strongly preferred or equivalent mid-market manufacturing ERP platform experience
• Practical cybersecurity oversight experience with the ability to assess risk set priorities and challenge external recommendations when needed
• Demonstrated success translating business needs such as inventory reduction automation risk management and standardization into effective technology and systems plans
• Understanding of how technology supports food safety documentation traceability audit readiness and compliance in regulated manufacturing environments (SQF experience strongly preferred)
• Comfortable operating within a disciplined management framework with clear accountability scorecards and issue resolution (experience with EOS or similar frameworks is a plus)
• Strong cross-functional communication and collaboration skills with the ability to work effectively across all levels of the organization

Pay Range: $120000 - $160000 plus potential annual bonus based on company/individual performance

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