Senior Implementation Engineer

The Senior Implementation Engineer owns Clearwaves largest and most complex client implementations from contract signature through transition to Support. You pair deep technical skill with a genuine service mindset: you can lead a discovery session with a practice administrator in the morning and debug a data mapping in the afternoon. You set the technical standard for the team mentor newer engineers and help shape how Clearwave implements at scale.

Lead complex implementations

Own end-to-end delivery of large and enterprise implementations often multi-site or multi-specialty from contract signature through go-live and transition to Support

Plan scope timeline and resources and actively manage risks dependencies and escalations

Serve as the primary technical point of contact for client project teams and their IT staff

Discover and design the solution

Lead discovery sessions to document each clients current scheduling registration and eligibility verification workflows

Map current-state processes to the Clearwave platform and design the future-state solution

Define document and secure client sign-off on business and technical requirements

Make sound build decisions and push back constructively when a request would create long-term risk for the client

Build integrate and troubleshoot

Build and review complex configurations SQL data mappings and integration logic

Partner with client IT teams and PM System and EHR vendors on interfaces and data exchange

Own the testing strategy for your projects including test plans UAT and data validation and lead go-live readiness

Act as the escalation point for difficult technical issues during implementation and hypercare

Partner with clients

Build trusted relationships with client stakeholders at every level from front-desk leads to IT directors to executives

Communicate status risks and trade-offs clearly to clients Clearwave leadership and Customer Success

Own client satisfaction through implementation and hand off a stable well-documented client to Support and Customer Success

Raise the bar for the team

Mentor and train Implementation Engineers through configuration reviews pairing and onboarding

Lead team initiatives and drive improvements to our implementation methodology tooling templates and playbooks

Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort

Maintain project deliverables and documentation that can be reused as intellectual capital

Contribute to company initiatives

5 years in a technical implementation solutions engineering or integration role delivering enterprise software

Advanced SQL skills plus strong working knowledge of XML JSON and HTML

Hands-on experience with APIs and data integrations

Established proficiency with Git or another source control tool

A track record of leading complex multi-stakeholder implementations for large customers to an on-time go-live

Ability to turn ambiguous business workflows into clear requirements and a working technical design

Exceptional communication with both technical and non-technical audiences including executives

Experience mentoring training or coaching teammates

Strong ownership sound judgment and composure under pressure

Healthcare technology experience especially with PM Systems EHRs or patient access workflows such as scheduling registration and eligibility

Experience with HL7 FHIR or X12 270/271 eligibility transactions

Working knowledge of HIPAA and secure handling of protected health information

Scripting experience in Python JavaScript or a similar language

Project management training or certification such as PMP or Scrum

PCT MT CST time zones preferred

Competitive salary

Flexible Time Off including 8 holidays

Paid Parental Leave

401(k) plan with matching employer contribution

Discretionary annual bonuses and merit raises

Hybrid work schedule

Comprehensive benefits package including medical dental and vision insurance

Clearwave is the AI Patient Engagement Platform for healthcare organizations that must adapt and scale with leaner operational teams. Founded in 2004 and based in Atlanta Georgia Clearwave serves 5000 healthcare locations from growing multi-specialty organizations to top-ranked health systems. Our AI Agents for scheduling eligibility pre-registration check-in payments and patient outreach work alongside practice staff to grow revenue lighten manual workload and deliver a better patient experience.

Each year our platform books 2.5M appointments and supports 150M patient check-ins. Were committed to superior client onboarding and ongoing client success and our Implementation team is where that partnership starts.

Clearwave does not discriminate in employment matters on the basis of race color religion gender national origin age military service eligibility veteran status sexual orientation marital status disability or any other protected class. We support workplace diversity.

The company is committed to providing reasonable accommodations to all employees and job seekers including individuals with disabilities. Please call 678.738.1120 or email to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.