Senior Immigration Consultant
Chicago, IL - USA
Job Summary
- Supports daily operations for small to midâsized immigration programs ensuring consistent delivery aligned with client expectations.
- Serves as a tactical liaison between clients HR representatives and internal teams providing updates on case progress timelines reporting and coordination needs.
- Supports the development and creation or program protocols and supports the training roll out.
- Responds to escalations and recurring client concerns with professionalism and urgency.
- Facilitates onboarding and ongoing training for Immigration Consultant team members on workflows delivery standards and system updates.
- Demonstrates autonomy in managing standard workflows and applies judgment in identifying and escalating exceptions.
- Anticipates potential issues and supports proactive resolution to maintain program stability.
- Contributes to currentâstate program management by maintaining structure visibility and responsiveness across all touchpoints.
- Supports reporting needs for small to mid-sized immigration programs in collaboration with attorneys.
- Serves as the primary point of contact for routine client communications ensuring timely and professional responses to inquiries and updates.
- Manages case production including initiating assessing preparing assembling and filing highâvolume immigration filings using established templates and proprietary tools.
- Performs administrative duties including scanning filing and document management for complex immigration petitions.
- Maintains accurate and complete case records ensuring data integrity and responsiveness to client and attorney requests.
- Utilizes reports and dashboards to prioritize high volumes of work effectively to meet deadlines.
- Conducts and supports case assessments and gathers required documentation from clients including forms supporting evidence and biographical information.
- Drafts immigration forms and support letters for a broad set of case types including Hâ1B TN Lâ1 Iâ140 AOS PERM and complex writing projects.
- Coordinates with government agencies (e.g. USCIS DOL DOS) to track case status respond to RFEs and monitor deadlines.
- Ensures compliance and updates internal procedures as needed following changes to immigration law and policy.
- Participates in internal training programs and contributes to process improvement initiatives to enhance team efficiency and service quality.
- Case Accuracy & Compliance: Produces accurate compliant and timely casework across complex highâvolume immigration filings.
- Client Program Coordination: Supports clientâspecific program processes and ensures alignment across legal delivery teams.
- Coaching & Quality Support: Provides realâtime feedback guidance and workflow support to Immigration Consultant team members.
- Issue Identification & Escalation: Recognizes recurring problems and communicates potential solutions proactively to attorneys and legal support leadership.
- Subject Matter Mastery: Demonstrates advanced knowledge of primary product areas including Hâ1B TN Lâ1 Iâ140 AOS PERM and complex RFEs with foundational paralegal knowledge of NIWs Oâ1s and other lowerâvolume case types.
- Client Communication: Maintains clear professional and timely communication with clients and HR partners.
- Time & Workflow Management: Prioritizes competing deadlines using reporting tools and dashboards.
- Team Collaboration: Works effectively across teams to support consistent program delivery and case outcomes.
- Professional Judgment: Applies discretion and sound judgment in handling exceptions and identifying when to escalate.
- Process Adherence: Follows established workflows and supports continuous improvement efforts.
In accordance with the Illinois pay transparency laws the expected salary range for this position is between$79200 and $84200. Actual pay will be adjusted based on experience geographic location and other job-related factors as permitted by law.
In addition to competitive pay a discretionary annual bonus and a supportive team-oriented culture we offer an outstanding benefits package that includes medical dental vision disability and life insurance sick time unlimited vacation and 401(k) with company match.
Note:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge skill and/or ability required and are not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job.
Berry Appleman & Leiden is anEqual Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race color national origin religion gender gender identity or expression age disability alienage or citizenship status marital status creed genetic predisposition or carrier status sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services the event a recruiter or agency submits an unsolicited resume or candidate without an agreement BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted to hiring managers shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner please forward your contact information to
Required Experience:
Senior IC
About Company
Powering human achievement through global immigration expertise, people-centered client services and innovative technology.