Senior Human Resources Director Shared Services

The salary range for this position is estimated to be 172850.00 - 220760.00USD annualized.

The Senior Director ofHuman Resources Shared Services leads the strategy delivery and continuousimprovement of HR operational shared services across the organization. Thisrole is responsible for ensuring efficient scalable and customer-focused HRprocesses and services that support employees managers and HR operationalpartners. The Senior Director oversees HR service delivery HR operationsemployee data management HR systems support process governance complianceand shared services teams while driving operational excellence throughtechnology automation analytics and continuous improvement initiatives.

The ideal candidate is astrategic leader with strong operational expertise a passion for customerservice and a proven ability to develop implement and transform HR servicedelivery models in a complex organization.

Key Responsibilities:

• Develop and execute the HR Shared Services strategy aligned with organizational and HR objectives.
• Lead and manage HR Shared Services teams including HR Operations Employee Services HR Administration HRIS support and related functions.
• Establish service delivery standards performance metrics and service-level agreements (SLAs).
• Drive a culture of customer service excellence and accountability across HR operations.
• Serve as a key member of the HR leadership team contributing to overall HR strategy and execution.
• Ensure consistent efficient and high-quality HR services across all employee populations.
• Enhance employee and manager experiences through streamlined processes and service delivery models.
• Oversee case management employee inquiries transactions and escalation resolution.
• Implement self-service capabilities and knowledge management tools to improve accessibility and efficiency.
• Identify opportunities to standardize simplify and automate HR processes.
• Lead continuous improvement initiatives using Lean Six Sigma or other process improvement methodologies.
• Optimize workflows and eliminate operational inefficiencies.
• Manage process governance and documentation to ensure consistency and compliance.
• Partner with HRIS IT and business stakeholders to maximize the effectiveness of HR technology platforms.
• Support implementation enhancement and maintenance of HR systems and employee self-service tools.
• Drive adoption of digital solutions automation and AI-enabled technologies to improve service delivery.
• Ensure data integrity reporting accuracy and system controls.
• Ensure HR operations comply with federal state and local employment laws and regulations. Maintain strong controls around employee data privacy security and confidentiality.
• Oversee audit readiness and compliance reporting.
• Establish governance structures for HR policies procedures and operational standards.
• Develop and monitor key performance indicators (KPIs) related to service delivery productivity quality and employee satisfaction.
• Leverage HR analytics to identify trends improve decision-making and support workforce strategies.
• Prepare executive-level reports and dashboards for HR and business leadership.
• Manage relationships with external service providers and HR technology vendors. Evaluate vendor performance and ensure contractual obligations are opportunities for cost savings and operational efficiencies.
• Develop and manage departmental budgets and resource plans.
• Recruit develop and retain a high-performing shared services team by fostering a culture of collaboration innovation and continuous learning. This includes providing coaching mentoring and succession planning for team members.

The salary range for this position is $172850-$220760 but may be different based on the location of the person hired.

Qualifications:
Required

• Bachelors degree in Human Resources Business Administration Organizational Development or related field.
• 15 years of progressive HR experience including significant leadership experience in HR Operations or Shared Services.
• 5 years leading large-scale HR service delivery teams.
• Experience implementing and optimizing HR technologies and service delivery models.
• Strong knowledge of HR processes employment regulations and compliance requirements.
• Demonstrated success leading process improvement and transformation initiatives.
• Experience managing budgets vendors and cross-functional projects.
  Preferred

• Masters degree in Human Resources Business Administration or related discipline.
  SHRM-SCP SPHR Lean Six Sigma or similar professional certification.
• Experience in a multi-location matrixed or global organization.
• Experience with SAP SuccessFactors or similar HR platforms.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit use hands to finger handle or feel objects tools or controls; and reach with hands talk and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision peripheral vision depth perception and the ability to adjust focus. The employee is regularly required to be mobile and the employee regularly travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites office locations and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts high precarious places fumes or airborne particles outside weather conditions and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies procedures and applicable laws.

Turner is an Equal Opportunity Employer - race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or other characteristics protected by applicable law.

Required Experience:

Director