Senior Host Communications Strategy Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnbs mission is to create a world where anyone can belong anywhere. We are building an end-to-end travel platform that supports every part of a trip grounded in trust belonging and human connection.

Hosts are at the center of everything we do. Airbnb creates opportunities for millions of hosts to build businesses form relationships and positively impact their communities. The Airbnb Community team treats hosts as true partners by fostering connection supporting their growth and success and incorporating host feedback into products policies and platform evolution.

The Difference You Will Make:

The ideal candidate will have a blend of strategic communications and marketing backgrounds as well as experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning as well as a deep understanding of email marketing social in-product channels. They are fluent with AI tools and use them daily to move faster whether drafting iterating on a brief/creative or analyzing sentiment and performance. They are as comfortable building a campaign themselves as they are directing one. They will bring a tremendous passion for Airbnbs mission empathy and understanding of our community and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features foster host success and engender trust in Airbnb as hosts platform of choice.

A Typical Day:

• Own positioning and launch communications plans for new features products and corporate/community updates.
• Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks.
• Develop campaigns draft messaging frameworks and positioning decks and oversee communications execution (including writing creative etc).
• Identify key audiences and segments to focus on and build plans that support these goals.
• Work in partnership with owned one-way and two-way channel owners (Community Center Resource Center social CX email) to define editorial approach and messaging then manage campaign-related feedback to the business to inform decision making
• Develop proactive and reactive communications plans
• Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage & distribute sentiment dashboards both announcement-specific and ongoing.
• Champion the community and user in all decisions
• Oversee creative collaboration between product design content strategy community and marketing teams
• Serve as both an individual contributor and a cross-functional leader

Your Expertise:

• 12 years experience in marketing or communications at a world class tech company or startup. Experience in platform or community-driven businesses is a plus.
• Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must.
• Ability to translate complicated product features and complex community policies (reviews fees cancellation policies) into clear compelling narratives
• Writing samples and/or a portfolio of work to share
• Ability to lead and drive initiatives across a matrixed organization solve problems and influence cross-functional teams
• Experience managing through cross functional teams
• Versed in product strategy design and development principles and processes
• Managed creative agencies and led creative production
• Conducted synthesized and applied user insights research and testing to marketing strategy
• Passion for Airbnb. Airbnb hosts are preferred.

Your Location:

Due to the nature of this position the successful applicant will need to be based in California or PST time zone to be able to conduct their work. If your position is employed by another Airbnb entity your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application please contact us at: . Please include your full name the role youre applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race color religion national origin age gender sex marital status ancestry physical or mental disability veteran status gender identity gender expression sexual orientation or any other legally protected characteristic.