Senior Freight Coordinator

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas adopt emerging technologies and challenge the status quo to drive operational excellence.
• Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally share knowledge openly and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity honesty and trust while providing an unwavering focus on a high-quality customer experience for our clients.

• Receive review and process import documentation from overseas agents/customers.
• Follow up bookings received from overseas agents and customers and ensure files are opened timely.
• Handle bookings from oversees agents and coordinate the move to destination
• Understand agent fees and pricing per client in order to process invoices accurately
• Follow company protocol for billing a file
• Update shipment status issue arrival notice and obtain entry documents for customs entries. Communicate with customs brokers to confirm customs release status.
• Arrange freight release with steamship lines and confirm cargo availability.
• Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your team leader/supervisor or manager when questions are beyond scope of responsibility.
• Adhere to all domestic and international shipping regulations.
• Advise team leader/supervisor/manager of any transaction problems and irregularities.
• Perform any other related tasks as required or assigned by your supervisor or manager.
• Responsible for reviewing respective team visual board (VB) to make sure files are handled timely. Ongoing audit of VB throughout the day
• Understand and be able to assist in coordinator role when needed.

• Must have a High School diploma an Associate degree or higher is preferred.
• A minimum of 4-5 years of freight forwarding experience in the ocean import department.
• Proficient in Windows and Microsoft Office Suite especially with Excel
• Experience working with Cargowise is a plus
• Must have a pro-active attitude and strong time management skills
• Extremely detailed oriented and well organized
• Must be a team player and also be able to work independently
• Good communication skills (verbal and written)
• Great customer service skills
• Ability to work in a busy and fast paced environment

• Alba employees benefit from industry-leading health and wellness programs financial planning resources and continuous learning opportunities.
• Youll have access to cutting-edge platforms and automation enabling you to design resilient supply chains and deliver measurable results for customers.
• Support from a team that celebrates growth & innovation.
• Direct access to decision-makers & the ability to shape strategy.

• Medical Dental Vision Short-term Disability 401K Matching and advancement opportunities.
• A leadership team that is wholly committed to innovation integrity and shared success.
• Data-Driven Decision Making & Technology Adoption.
• A culture of visionary thinking and bold decision-making.

Required Experience:

Senior IC