Senior FP&A Manager, GTM

PagerDuty Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting diagnosing and remediating issues the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500 PagerDuty is the industry standard for organizations scaling resilient autonomous operations. Notable customers include Chipotle Cloudflare Docusign Fox Nvidia Salesforce Spotify Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering sales product marketing and beyond as we build the leading digital operations platform.

PagerDuty Strategic Finance

About the Team

Strategic Finance provides the analytical rigor and data-driven insight that drives decisions across PagerDuty. The teams purpose is to help PagerDuty develop and achieve its short and long-term financial goals and to inform articulate and shape the companys growth trajectory - from how we forecast the business to how we tell that story internally and externally.

PagerDuty is looking for a Senior Manager to serve as the primary finance business partner for our go-to-market organization. You will own the analytical backbone of how we plan forecast and measure our sales engine - this includes ARR and revenue forecasting expense management variance analysis and headcount planning.

This is a high-visibility role. Your work will directly inform CRO and CFO decision-making quarterly guidance inputs and board-level reporting. We are looking for someone who is highly analytical and strategic and who can move seamlessly between the granular details of a forecast model and the big-picture so what for leadership. We are actively building an AI-first finance function and expect this role to lead by example and modernize how work gets done.

• Act as a strategic partner to the sales leadership team. Leverage deep financial knowledge to provide expert guidance actionable insights and recommendations on financial strategy investments and resource allocation to support company growth.
• Own the GTM operating model. Build and maintain pipeline retention and ARR forecasts; drive weekly forecast cadence with sales leadership and reconcile bottoms-up views against top-down targets. Pressure test gross and net retention assumptions through cohort analysis and renewal pipeline health. Translate ARR forecasts into revenue forecasts using a revenue waterfall.
• Drive annual planning cycles. Lead the sales finance workstream in annual planning and quarterly forecasting including S&M expense-to-revenue targets productivity assumptions and scenario modeling.
• Own expense management. Provide variance analysis for the sales organization highlighting risks and opportunities.
• Support Sales Compensation. Partner with Sales Operations Revenue Operations and Accounting to manage headcount capacity planning and commission design aligning to the broader go-to-market strategy.
• Elevate tooling. Build durable self-serve reporting (dashboards models and AI-assisted workflows) that reduce manual cycles and raise the altitude of the teams work.
• Communicate at executive level. Prepare crisp analyses and materials for the CRO CFO CEO and Board; translate complex data into clear decisions.

• 610 years of progressive finance experience with at least 3 years in FP&A or sales/GTM finance at a SaaS or subscription software company; public-company experience strongly preferred
• Strong financial modeling skills
• Strong SQL skills; comfortable pulling and validating your own data
• Deep fluency in SaaS metrics
• Experience with pricing/packaging transitions consumption models or usage-based revenue a strong plus
• Solid grounding in core accounting concepts and revenue waterfall mechanics
• Demonstrated experience partnering cross-functionally
• Strong executive presence - comfortable challenging assumptions while maintaining trusted relationships
• Meticulous attention to detail
• Ability to lead projects and provide clear guidance to others
• Ability to manage and prioritize multiple tasks in a fast-paced dynamic environment
• Ability to work independently and collaborate as part of a team
• AI fluency using Claude to improve how Finance works not just what Finance produces
• Familiarity with an EPM tool such as Anaplan or Pigment
• Experience using Salesforce to understand opportunities accounts and customers
• Familiarity with Zuora and Zuora Revenue is a plus
• BA/BS in Finance Economics or related field; MBA/CFA a plus

Youll have direct exposure to how PagerDuty plans forecasts and reports on the business - with a seat at the table for decisions that shape the GTM function with a direct line to the CRO and Sales leadership. This is a role for someone who wants ownership takes action and has a clear point of view on the business.

The base salary range for this position is 131000 - 220000 USD. This role may also be eligible for bonus commission and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.