Senior Forward Deployed Engineer

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Senior Forward Deployed Engineer

F5 Digital Customer Experience Organization

About the Role

The F5 CX Organization builds and runs the enterprise systems behind GTM Customer Success & Support RevOps and Platform Engineering. We are embedding AI into how those systems work and into how we build them.

We are hiring a Senior Forward Deployed Engineer: a hands-on senior individual contributor who moves from business problem to working prototype fast then hardens what works into production. Your time splits across two mandates: maturing our enterprise applications with AI and automation and making our own engineering and product teams measurably faster with AI across the SDLC.

This is a greenfield build role not a sustain-the-business role. You will set the technical patterns other engineers follow.

What Youll Do

AI for the SDLC & Internal Productivity

• Prototype and ship internal tools that raise team throughput: AI-assisted coding workflows automated code review test generation and QA automation and AI drafting of PRDs user stories and acceptance criteria

• Go from idea to MVP in days. Scope it build it demo it get real users on it then decide to harden or kill

• Roll out and tune AI developer platforms (Claude Code Gemini Enterprise GitHub Copilot or equivalent) across engineering teams including standards prompt and context patterns guardrails and adoption

• Instrument what you build. Cycle time review latency defect escape rate and hours saved reported as outcomes rather than activity

Enterprise Applications & Agentic Systems

• Design and deliver AI automation across business systems: GTM and RevOps copilots support triage and resolution quote-to-cash automation and end-to-end process workflows

• Build production agentic systems with LangChain LangGraph MCP or equivalent: multi-agent orchestration tool calling memory management human-in-the-loop checkpoints and stateful workflow design

• Architect enterprise RAG over business and product data: ingestion and chunking strategy vector store selection hybrid search and reranking embedding model management and eval loops tied to business KPIs

• Establish prompt engineering as an engineering discipline: versioning structured output contracts regression test harnesses and systematic evaluation

Integrations & Platform Engineering

• Lead integration design across Salesforce (Flows Apex Agentforce/Einstein) Oracle applications ServiceNow/Zendesk MuleSoft/Workato and internal APIs

• Build the reusable connector library and self-serve intake path so new use cases onboard without bespoke work every time

• Own CI/CD for AI workloads: automated eval gates model and prompt versioning deployment orchestration and rollback strategy

• Keep production AI observable and reliable through monitoring alerting and data integrity practices (Datadog Splunk or equivalent)

Technical Leadership & Responsible AI

• Define AI engineering standards for the CX organization: coding patterns RAG design eval practices integration patterns and documentation

• Mentor AI automation and prompt engineers through design reviews pair engineering and structured feedback

• Partner with Enterprise Architecture and governance review boards so systems meet security privacy and AI ethics requirements. Identify and mitigate model bias and handle PII and prompt injection risk deliberately

• Present architectures trade-offs and ROI clearly to senior leadership and non-technical partners

What Youll Bring

• 8 years of software engineering experience including 3 years hands-on with AI/ML systems LLM application engineering or enterprise intelligent automation

• Expert Python: production-quality code REST API design async patterns and reusable framework design

• Production agentic AI and RAG systems you have shipped and operated not demos. Fluency with retrieval strategy eval design and the failure modes of both

• Strong enterprise business systems background with hands-on Salesforce (Flows Apex CPQ and/or Agentforce/Einstein) and familiarity with Oracle application stacks

• Experience with enterprise integration platforms (MuleSoft Workato Boomi or equivalent) across distributed SaaS ecosystems

• Cloud platforms (AWS GCP or Azure) containerization (Docker/Kubernetes) CI/CD (GitHub Actions or equivalent) secrets management and least-privilege access

• Daily hands-on use of AI coding and productivity tooling in your own workflow

• Working knowledge of GTM RevOps and CX business processes with the ability to turn a vague business ask into a scoped technical design

• A bias toward shipping: you prototype to learn measure what you ship and drive problems to resolution without waiting for permission

Nice to Have

• Oracle and/or Salesforce development at enterprise scale; Architect-level certification

• LLM security: prompt injection defense data leakage prevention output filtering PII handling in production pipelines

• ServiceNow or Zendesk AI for intelligent ITSM automation: auto-triage severity classification SLA routing

• AWS serverless and integration services (Lambda API Gateway Step Functions EventBridge SQS)

• HashiCorp Vault AWS Secrets Manager or similar secrets tooling

• Experience in a platform engineering shared services or federated AI operating model

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .