Senior Food Service Operations Manager

We are seeking an experienced and results-driven Senior Food Service Operations Manager to oversee large-scale high-volume food service operations. This leadership position is responsible for operational excellence financial performance employee development regulatory compliance and client satisfaction across one or multiple locations.

The ideal candidate is a strategic hands-on leader with proven experience managing complex food service environments developing high-performing teams and driving continuous operational improvement.

• Oversee daily food service operations across one or multiple locations ensuring consistent quality efficiency and customer satisfaction.
• Establish and maintain operational standards related to food quality service delivery sanitation safety and regulatory compliance.
• Develop and implement strategies to improve operational efficiency productivity and overall service performance.
• Monitor key performance indicators (KPIs) and implement corrective actions to meet operational goals.
• Ensure consistent execution of organizational policies procedures and service standards.

• Lead mentor and develop management teams and frontline employees.
• Oversee staffing hiring performance evaluations employee development and workforce planning.
• Foster a culture of accountability collaboration employee engagement and continuous improvement.
• Establish performance expectations and provide coaching to support professional growth.
• Collaborate with cross-functional departments to align operational priorities with business objectives.

• Manage operating budgets financial forecasts labor expenses and overall financial performance.
• Analyze profit and loss (P&L) statements to identify cost-saving and operational improvement opportunities.
• Monitor food costs labor productivity inventory and resource utilization.
• Develop strategies to achieve financial targets while maintaining service quality.
• Support long-term business planning and operational growth initiatives.

• Build and maintain strong relationships with clients senior leadership and key business stakeholders.
• Serve as a primary operational contact addressing client needs and resolving service concerns.
• Collaborate with stakeholders to identify opportunities for service enhancements and business growth.
• Lead operational reviews communicate performance results and implement improvement plans.
• Ensure client expectations and contractual service standards are consistently achieved.

• Bachelors degree or equivalent combination of education and relevant experience.
• Minimum 5 years of management experience preferably within large-scale food service operations.
• 45 years of related food service industry experience.
• Demonstrated success leading high-volume or multi-unit food service operations.
• Strong financial management skills including budgeting forecasting cost control and P&L oversight.
• Experience supervising managers and large operational teams.
• Knowledge of food safety regulations sanitation requirements and operational compliance.
• Proven ability to build strong client relationships and influence senior stakeholders.
• Excellent leadership communication analytical and problem-solving skills.
• Ability to manage competing priorities in a fast-paced service-driven environment.

• Experience managing multiple food service locations or large complex operations.
• Background in contract food service management corporate dining healthcare dining higher education or institutional food service.
• Demonstrated success improving profitability employee retention operational efficiency and customer satisfaction.
• Experience implementing operational improvement initiatives across multiple departments or locations.
• Strong understanding of workforce planning labor management and service quality metrics.