Senior Financial Analyst

Senior Financial Analyst Customer Care Finance

We are seeking a Senior Financial Analyst to support Customer Care Finance through financial planning operational analysis and performance reporting. This role will partner closely with finance and Customer Care leadership to deliver insights that improve call center performance optimize costs and support strategic investments in customer experience and technology.

This is a high-visibility opportunity for a strong analyst who can combine finance data and business partnership to influence decision-making across Customer Care operations.

Key Responsibilities

• Support budgeting forecasting and long-range planning for Customer Care operations.
• Analyze key cost drivers including labor staffing vendor costs and technology investments.
• Build and maintain financial models reports and dashboards to support business decisions.
• Translate operational call center metrics into financial insights trends risks and opportunities.
• Prepare management reporting and present findings to finance and operations leadership.
• Partner with Customer Care leaders to improve staffing scheduling and resource allocation.
• Support business cases and ROI analysis for AI automation and other technology initiatives.

Qualifications :

• 5-7 years of experience in finance FP&A business analysis or a related analytical role.
• Bachelors degree in finance accounting economics business or a related field.
• Understanding of core finance concepts or prior experience supporting finance teams including budgeting forecasting variance analysis and reporting.
• Strong SQL skills including the ability to join tables cleanse data and write and edit queries.
• Strong Power BI skills including dashboard development data visualization DAX and metric calculations.
• Advanced Excel skills and strong analytical problem-solving abilities.
• Experience supporting customer operations call centers or service-based environments is preferred.
• Excellent communication skills and the ability to work effectively across finance operations and technology teams.

Why Join Us

This role offers the opportunity to make a direct impact on business performance while helping shape the future of Customer Care through data analytics and technology.

Some business travel will be required for the role.

Additional Information :

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. 

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting.  Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT STEM OPT extensions or future visa sponsorship.**

Remote Work :

No

Employment Type :

Full-time