Senior Field Service Technician U.S. Air Force Global Sustainment Program

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products systems and services. The USFGMD will achieve this with a professional well-trained diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology (FST) department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD FST you will be exposed to a wide variety of communications requirements in both the Presale Post Sale and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems

• Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include networking Cyber Security principles Active Directory Administration and LMR Communications

• Advanced level knowledge of ASTRO core applications such as UNC PM UEM ESXi IMW KMF HBSS and PKI

• Required to lift equipment of 50lbs

• Demonstrated proficiency in troubleshooting IP networks

• Solid ability to administer and troubleshoot in an IT-type environment

• Strong verbal and written communication skills

• Applicants must be proficient with Microsoft Office products and Google Suite applications.

• Must have strong self-management and people skills to work closely with Motorola Solutions customers and subcontractors as well as Motorola Solutions sales engineering project management and customer support teams.

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including but not limited to legacy analog advanced digital P25 and data infrastructure.

• Maintain optimize test and document complex communications systems. Provide weekly reports of activities and accomplishments.

• Must have very strong knowledge of wired communications systems such as local area networks (LAN) and wide area networks (WAN) must be proficient in computer network installation configuration and maintenance systems to include cabling routers switches firewalls and bridges.

• Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

• Have a demonstrated comprehensive understanding of IP networks

• Ability to administer and troubleshoot in a technical environment

• Above average verbal and written communication skills

• Organization skills and a high attention to detail

Highly Preferred Qualifications:

• The candidate should have some basic knowledge in the technicalities deployed by Motorola ASTRO to include networking Cybersecurity principles Active Directory Administration and LMR Communications. It is helpful to have knowledge of Motorola ASTRO core applications.

Candidate Experience:

• CompTIA Network Security MCSE or CISSP certification

• Experience with Host Based Security Systems (HBSS)

• Experience with CAC/PIV authentication based systems

• Experience developing and executing Motorola ASTRO upgrades is a major plus.

• 4 years of experience hands-on with Motorola ASTRO technology including Zone Core ASTRO Networking Microsoft Active Directory McAfee security suite MCC7500 dispatch NICE Logging IT LMR E911 Dispatch Radio Frequency Land Mobile Radio or as a Field Service Technician System Technician/Specialist
  

Candidate Requirements:

• Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date

• Complete standard form SF86 questionnaire and fingerprinting for national security positions

• Must obtain either a CompTIA Security or CISSP certification or Certified Electronics Technician within first 12 months of employment

• Experience with US Military communications

• Hands-on experience with Motorola ASTRO technology including Zone Core ASTRO Networking Microsoft Active Directory McAfee security suite MCC7500 dispatch NICE Logging etc.

Travel/Location:

• This position is hybrid and will be performed in Schaumburg IL and/or will be required to travel internationally and domestically up to 75% - 80% as required.

• Ability to obtain/hold a U.S. Passport International Drivers Permit and the ability to legally drive and rent a vehicle as needed.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Target Base Salary Range: $80000 - $100000USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• 4 years of experience in one of the following: LMR RF Systems Radio Frequency Radio Communications System Administration Wired/Wireless Communication Systems Networking Equipment IT IT Systems Zone Core ASTRO Networking Microsoft Active Directory McAfee Security Suite MCC7500 Dispatch NICE Logging E911 Dispatch Telecommunications Public Safety Engineering Networking equipment or Military experience

• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Over 75%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.