Senior Field Service Engineer (Metro Detroit, Michigan)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 115000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples looking towards the futureanticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement theFreedom 2 Savestudent debtprogramandFreeUeducation benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

• This position isremote.

• Location: Metro Detroit Michigan

• Travel up to 50%.

• Must have a Valid Drivers License.

Werehiring aSenior Field Service Engineerwithin ourDiagnostics Divisionfor a fieldbased remote role supportingMetro Detroit Michigan.

The incumbent mayresideanywhere within the territory of Metro Detroit Michigan.

In this role you will serve as aseniorlevel technical expertsupporting advanced diagnostic instrumentation and complex systems including laboratory automation. The position requiresstrongindependent problemsolving skills deep technicalexpertise and the ability to build trusted relationships with customers in a fastpaced field environment.

As atrusted advisor and escalation resource the Senior Field Service Engineer ensuresoptimalinstrument performance regulatory compliance andhigh levelsof customer satisfaction whilerepresentingthe organization at the highest technical level.

WhatYoullWork On

• Installmaintain repair and upgrade complex diagnostic instruments and automation systems to ensureoptimalperformance and uptime.

• Perform advanced troubleshooting of hardware software and systemlevel issues; independently resolve complex service challenges.

• Serve as a technical escalation point for critical customer issues and complex service situations.

• Build andmaintainstrong customer relationships through proactive communication and expert technical guidance.

• Own and manage the assigned territory prioritizing service activities to meet customer and business requirements.

• Ensure all service activitiescomply withAbbott quality systems regulatory standards and laboratory safety requirements.

• Accurately document service activities resolutions and compliancerelated records.

• Collaborate crossfunctionally with Sales Applications Technical Support and Engineering teams to support customer success.

• Provide technical mentoring and informal guidance to Field Service Engineers and peers as needed.

• Utilize remote diagnostic tools and digital technologies to maximize instrument uptime and service efficiency.

• Maintain required certifications and complete ongoing technical training.

Required Qualifications:

• Bachelors degree or equivalent relevant experiencerequired.

• Minimum5 years of experience as a Field Service Engineer.

• Ability to travel locally up to95%and longdistance up to25%.

• Valid drivers license.

Preferred Qualifications:

• Bachelors degree in biomedical engineering Electrical Engineering Mechanical Engineering or Medical Technology.

• Experience supportinglaboratory instrumentation and automationin a clinical or diagnostic environment.

Additional Skills

• Demonstrated troubleshooting and problemsolving capability with laboratory instrumentation including automation.

• Ability to work effectively both independently and in teambased service environments.

• Proficiencywith Microsoft Word Excel PowerPoint internetbased tools VPN and remote troubleshooting systems.

• Effective verbal and written communication skills in customerfacing technical environments.

• Demonstrated interpersonal skills supporting professional customer and crossfunctional interactions.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

Connect with us at on Facebook at on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$31.75 $63.55/hour

In specific locations the pay range may vary from the range posted.

Support Services

CRLB Core Lab

United States of America : Remote

Standard

Yes 50 % of the Time

No

Awkward/forceful/repetitive (arms above shoulder bent wrists) Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipment Keyboard use (greater or equal to 50% of the workday) Lift carry push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: EEO is the Law link - Espanol: Experience:

Senior IC