Senior Field Engineer ECH SME US Remote

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

This is a Remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel US and International.
The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration testing cut and post-cut support for Motorolas on-premise and cloud-hosted ECH solutions.

Responsibilities:

• Performs system configuration for all supported and assigned ECH solutions including hybrid cloud and SaaS-based applications.

• Performs site verification testing prior to cutting a site into a production environment.

• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.

• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.

• Documents all changes to the solution including cloud tenant configurations and API integrations that may occur during the implementation phase of the project.

• Ensures that installation/quality issues are resolved in a timely and efficient manner.

• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.

• Participates in pre-contract oral presentations and customer negotiations as required.

• Maintains subject matter expert skills in emerging cloud-native public safety technologies.

Preferred Skills/Qualifications:

• 3 years of experience in the deployment or Integration of complex IP products and systems.

• Relevant Cloud Certifications (e.g. AWS Certified Cloud Practitioner Microsoft Certified: Azure Fundamentals) are a plus.

• CompTIA Network AND Security

• Experience with Cloud-based application troubleshooting including connectivity latency analysis and identity management (SSO/Active Directory).

• Experience with installation administration and troubleshooting of: Server Virtualization specifically with RedHat KVM VMWare ESXi v.6 and/or Microsoft Hyper-V 2012.

• Database Servers specifically with Microsoft SQL Server 2008 R.

• Server Operating Systems specifically Windows Server 2008 R2 and 2012 R2.

• Workstation Operating Systems specifically Windows 7 & 10.

• Linux.

• Network Switches preferably with Cisco IOS.

• Basic knowledge of Firewalls and Routers preferably with Fortinet FortiGate

• Candidate must possess telephony knowledge related to analog lines and PRI up to and including troubleshooting and physical configuration/termination

• Candidate must be familiar with ACD call routing and provisioning

• Candidate must be familiar with SIP interfaces and call flow ladders for troubleshooting and provision the SBC

• Candidate must possess basic Active Directory knowledge pertaining to account segregation and role assignments

• Candidate must be able to operate independently utilizing various guides and remote support options

• Candidate must be able to self-manage time based on objectives and goal requirements as part of the deployment team

• Candidate ideally should be familiar with virtual machine deployments and hosted systems ESXI/KVM RedHat Candidate ideally should be familiar with Cisco switch configurations

• Candidate must possess or be eligible for a US passport for international travel up to 75%

• Server hardware / Workstation hardware.

• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.

• Exercises judgment in the selection of methods and techniques for obtaining solutions.

• Ability to apply critical thinking skills to solve problems and make decisions.

Target Base Salary Range:$90.000 - $100000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Required Skills:

• High School diploma Associates or Bachelors degree in Computer Science Engineering IT or Technology.

• Must have 5 years of experience working in an Engineering or Technical environment.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

50-75%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.