If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner be the initial reference point for all IT support-related tickets and ensure the satisfaction of the end-user among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level extraordinary customer service skills strong multi-tasking and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support including tasks such as discovery meetings site surveys proposals and presentations on technical assessments implementations and ongoing technical account management. The selected candidate will be results-oriented self-motivated energetic professional reliable and a team player
IT Technician III Responsibilities:
Provide support of incoming requests to the service desk via telephone web portal and email to ensure courteous timely and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
Mentor lower-level engineers.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory File & Print services DNS and DHCP including 365 server environments.
Network firewall and switch administration and maintenance.
Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Some network and server solution design and architecture.
IT Technician III Requirements:
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
Experience with desktop and server operating systems including 365 hosted servers
Firewall administration experience
Flexible work from home options available.
Compensation: $74000.00 - $90000.00 per year
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Benefits:401(k) matchingCompany partiesCompetitive salaryFlexible scheduleFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationPeople First CultureCompany ...
Benefits:
401(k) matching
Company parties
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
People First Culture
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner be the initial reference point for all IT support-related tickets and ensure the satisfaction of the end-user among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments executive levels and customers daily. The IT Technician will possess the ability to problem solve at a high level extraordinary customer service skills strong multi-tasking and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support including tasks such as discovery meetings site surveys proposals and presentations on technical assessments implementations and ongoing technical account management. The selected candidate will be results-oriented self-motivated energetic professional reliable and a team player
IT Technician III Responsibilities:
Provide support of incoming requests to the service desk via telephone web portal and email to ensure courteous timely and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Perform hands-on fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
Mentor lower-level engineers.
Installing and configuring hardware and software components throughout various network infrastructure devices.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory File & Print services DNS and DHCP including 365 server environments.
Network firewall and switch administration and maintenance.
Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
Establishing good relationships with all departments and colleagues.
Ensuring company safety and security standards are met.
Some network and server solution design and architecture.
IT Technician III Requirements:
College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
Experience with desktop and server operating systems including 365 hosted servers
Firewall administration experience
Flexible work from home options available.
Compensation: $74000.00 - $90000.00 per year
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
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