Senior Engagement Manager, Executive Briefing Center, AWS Executive Briefing Center

The AWS Executive Briefing Center (EBC) connects C-level customer executives with AWS leaders to accelerate strategic partnerships and drive business outcomes. We are seeking a Senior Engagement Manager to own and deliver executive engagements across our Seattle briefing center designing tailored experiences that align customer priorities with AWS capabilities and advance long-term relationships.
In this role you will serve as a strategic advisor to AWS account teams and a trusted engagement lead for senior customer executives. You will manage the full lifecycle of executive engagements from consultative discovery and agenda design through participant preparation day-of execution and post-engagement follow-through. You will work directly with C-suite customers and AWS leaders translating complex business challenges into compelling engagement strategies that deliver measurable results.
This is not a traditional program management role. You will operate with significant autonomy exercising independent judgment on engagement design customer prioritization and resource trade-offs. The ideal candidate thrives in ambiguity manages a large portfolio without sacrificing quality and brings a builder mentality to improving how AWS engages its most strategic customers.

Key job responsibilities
Own the end-to-end lifecycle of a high-volume portfolio of executive engagements from qualification and discovery through execution and follow-up ensuring each engagement advances customer relationships and business outcomes
Serve as a strategic advisor to account teams leading consultative intake sessions to define engagement objectives architect content strategies and align AWS executive participants to customer priorities
Facilitate world-class engagement experiences for C-suite customers and AWS VP-level executives managing day-of execution hospitality coordination and real-time adjustments
Conduct customer research (earnings calls 10-Ks industry trends competitive landscape) to inform engagement design and ensure differentiated relevant positioning
Manage cross-functional coordination across sales technical product marketing and executive leadership organizations to deliver cohesive engagement experiences
Define and track engagement success metrics capturing customer feedback pipeline impact and relationship progression to continuously improve program delivery
Develop and iterate scalable engagement frameworks templates and operating procedures that enable the team to maintain quality at increasing volume
Mentor junior Engagement Managers raising the bar on strategic engagement design and customer outcomes
Partner with leadership to shape program strategy identify opportunities and drive operational improvements across the program


A day in the life
Your week balances hands-on customer engagement with strategic planning. On a given day you might lead a C-suite briefing session with an AWS VP then consult with an account team on a multi-engagement sequence for a renewal opportunity. Between engagements you review pipeline data prepare AWS executives for upcoming sessions refine engagement templates or mentor a team member on discovery techniques. You work closely with program managers site leaders product marketing and sales across a global program. The work is fast-paced cross-functional and directly tied to customer business outcomes.

About the team
The AWS Executive Briefing Center team plans and delivers strategic executive engagements that connect senior customer executives with AWS leaders for discussion-led conversations. We design tailored experiences across multiple formats from single-session briefings to multi-touch engagement journeys aligned to customer business priorities and lifecycle stage. Our five sites serve customers across industries worldwide. This role reports to the Head of the Global Executive Briefing Program and works closely with program managers site leaders product marketing and engineering partners building the next generation of engagement tools.

- 5 years of professional or military experience
- Experience in executive engagement management business development strategic consulting or executive program management
- Experience planning designing or facilitating executive-level engagements with VP or C-suite audiences
- Experience managing a portfolio of concurrent customer engagements with competing priorities and timelines
- Experience working cross-functionally across sales marketing and technical organizations in a matrixed environment
- Bachelors degree or equivalent professional experience

- Experience leading strategic engagements for C-suite or board-level executives in a technology cloud computing or management consulting environment
- Experience managing high-volume engagement portfolios (20 active engagements simultaneously) without sacrificing quality or strategic depth
- Deep expertise in one or more industry verticals (Financial Services Healthcare Manufacturing Retail Media & Entertainment Energy)
- Track record of driving measurable business outcomes (pipeline acceleration deal closure relationship expansion) through executive engagement programs
- Experience developing scalable engagement frameworks playbooks or operating models adopted across teams
- Experience mentoring or coaching engagement professionals to raise program-wide quality standards
- Experience with AI-enabled tools or automation to improve engagement operations and content delivery
- Demonstrated ability to communicate complex strategies in written narratives (6-pagers strategic recommendations)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 143700.00 - 194400.00 USD annually