Senior eLearning Support Specialist

End User Computing Spec III

Associates degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate of required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

UF Information Technology (UFIT) is currently seeking a professional-level Senior eLearning Support Specialist to join eLearning Support in Academic Technology a unit within UFIT.

UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator.

Within the immediate team e-Learning Supportprovides assistance tofaculty staff and students with e-Learning tools on campus such as Canvas VoiceThread and Qualtrics. Assistance is provided via phone and ticket systems. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Floridas innovative and inspirational community.

The Senior eLearning Support Specialist will work alongside other members of the eLearning team to support grow and mature the eLearning environment at the University of Florida. This position will work with faculty staff and students to promote the use of existing tools resolve issues or obstacles and evaluate potential new solutions. Additionally the Senior eLearning Support Specialist fulfills various roles in internal operations enhancing communication documentation and education.

Some key responsibilities and characteristics of this position are:

• Troubleshoot analyze and recommend appropriate solutions on client issues with e-Learning tools
• Serving other support staff as a point of escalation for technical and customer issues.
• Testing evaluating and assisting with the rollout of new centrally supported tools.
• Creating and maintaining internal and user-facing documentation including manuals tutorials and just-in-time training resources.
• Training faculty staff and students on effective use of the learning management system.
• Supporting faculty needs by seamlessly interacting with other support units such as Instructional Design Video Production and Learning Analytics among others.

About UF Information Technology

Led bySenior Vice President and CIO Elias Eldayrie the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visithttps:// the University of Florida
One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer atVisit Gainesville.

Exceptional Benefits

UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.

$61000 / year

Associates degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

The ideal candidate will possess the following education experience and skills:

• Experience in higher education
• Experience administering building courses in and/or providing user support for course management systems (especially Canvas)
• Experience providing technical user support in a higher education setting including in-depth diagnostics troubleshooting and problem-solving
• Experience with varying learning technologies
• Demonstrated interest is continued personal development in educational technology

Work visa sponsorship is not available for this position

This is not a remote work position and is located in Gainesville FL.

A Level 2 Criminal Background Screening is required.

Applicants are required to submit the following with their application:

• Cover Letter
• Resume
• List of professional references with contact information

(Minimum of 3 with one from a previous or current supervisor)

The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.