Senior Editor, Thought Leadership

As Senior Editor Thought Leadership you will be a hands-on editorial force at the heart of ServiceNows content engine equal parts strategist storyteller and operator. You will shape the ideas we pursue the angles we take and the quality of what we publish primarily for Workflow ServiceNows proprietary thought leadership hub.  

This is not a pure management role. You will write pitch edit and produce developing original thought leadership that reflects the most important conversations happening in enterprise technology and AI. You will also help define and maintain the editorial infrastructure that keeps our content calendar running with precision and purpose. 

You will report to the Head of Editorial & Thought Leadership and work closely with integrated marketing digital experience research and executive teams to ensure our thought leadership earns attention and keeps it. 

Key Responsibilities:

Strategic Planning 

• Shape content pillars and storylines for thought leadership ensuring themes are tightly connected to ServiceNows value proposition and business priorities 

• Partner with integrated marketing leads to ensure the editorial strategy flexes across buying groups and audiences and identify opportunities to weave or connect these narratives into content into other editorial and research content 

• Bring an outside-in perspective to content planning: translate news trends and cultural shifts into differentiated editorial ideas 

• Uncovers the story beneath the story by asking the questions that go beyond the briefing doc to surface unexpected insights tensions and perspectives that make thought leadership worth reading 

Editorial Management 

• Define and maintain the editorial calendar for Workflow ensuring the right mix of cadence format and topic to build a consistent publishing rhythm on the platform 

• Uphold quality standards and editorial rigor across all content serving as an active editor for work produced by internal writers contributors and external partners 

Content Development 

• Develop and pitch compelling story ideas grounded in original research customer insights SME perspectives and market signals 

• Conduct interviews write and edit long-form articles executive bylines human interest pieces and SEO content destined for Workflow  with the editorial range to see how a feature story could translate into a 90-second video script or social-first format 

• Brief and prep executives and SME contributors for content participation making the process easy and the output strong 

• Assess content performance and translate data into actionable editorial recommendations  identifying whats resonating what isnt and what to do about it 

Qualifications :

Core Competencies: 

• Editorial Craft Exceptional writing editing and story development skills; able to work across formats and adapt voice to different audiences and contexts 

• Strategic Thinking Connects individual stories to broader content strategy and business objectives; thinks in themes and narratives not just individual pieces 

• Tech & AI Fluency Solid grasp of enterprise technology AI and the evolving SaaS landscape; comfortable translating complex topics into clear compelling content 

• Pitching & Ideation Proactively generates strong story ideas and brings them to the table with clear editorial rationale 

• Collaborative Instinct Knows how to work with stakeholders executives and cross-functional partners without losing editorial independence 

• Perpetual Curiosity Voracious consumer of AI news research and emerging trends; always reading always connecting dots and constantly bringing fresh intelligence into the editorial process 

The ideal candidate should have: 

• 1012 years of experience in editorial journalism content strategy or thought leadership ideally within technology media or a related industry 

• A strong portfolio of written work demonstrating range: long-form reporting executive voice content and human interest pieces 

• Experience managing editorial calendars and working within structured content workflows 

• Demonstrated ability to pitch original ideas and see them through to publication 

• Comfort operating as both a strategic contributor and a hands-on executor 

• Experience working with cross-functional partners including marketing design research and executive leadership 

• Bachelors degree in journalism communications marketing or a related field 

For positions in this location we offer a base pay of $148400 - $259700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time