Senior Director, Transactions Management

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Portfolio Services Lead Fortune 100 Technology Account

North & South America M3

Preferred Markets: Atlanta San Francisco Seattle

Position Overview

The Portfolio Services Lead owns TM service delivery team management and reporting consistency for a Fortune 100 Technology account across North and South America meeting contractual obligations and clients outsourcing objectives for cost savings consistent execution and risk management.

This role sits within a fast-paced technology client environment. The ideal candidate leads with strong portfolio strategy instincts working upstream of transaction triggers to anticipate client needs while operating with the agility and speed of execution this client expects.

Portfolio Strategy & Upstream Planning

Sets the vision and strategy for the North/South America account plan ensuring exceptional client delivery

Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers

Sets prioritization frameworks deal pursuit criteria and execution timelines to optimize portfolio performance

Runs financial analysis on transaction alternatives including lease-vs-buy decisions and term optimization

Builds business cases for real estate decisions incorporating occupancy cost benchmarking and risk

Client/Stakeholder Management

Serves as single point of contact for TM service delivery and escalations

Turn Client Requirements and Transaction Strategy into Actionable Objectives

Owns TM contractual obligations to the client

Manages relationships with key stakeholders across client s organization

Develops and implements the account business plan

Leadership

Aligns team priorities with clients key business drivers

Attracts hires and retains top talent; builds team performance through coaching and feedback

Acts as player-coach personally engaging on select high-priority or complex transactions

Financial Management

Owns account financial targets including revenue expenses and debtors

Design growth strategy to meet client targets and identifies cross-sell opportunities for JLL products

Meet targets ensuring costs and incoming revenue are balance and managed properly.

Tracks fee collection and accounts receivable

Contract Management

Ensures contract adherence and achievement of KPIs service levels and other contracted metrics

Runs the change control process and manages account governance

Operations Leadership

Manages all delivery resources including team recruitment and performance assessment

Owns direct reports professional development and account succession planning

Drives adoption of technology systems and reporting suited to a fast high-volume portfolio

Builds and maintains SOPs that keep pace with the accounts speed of change

Drives consistency in governance reporting and systems across North and South America

Prepares QBRs and supports Lease Administration and PDS teams as applicable

Qualifications

10 years in Transaction Management or Corporate Leasing

Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus

Experience managing multi-country account structures across North and South America

Strong financial modeling skills including lease-vs-buy analysis and business case development

Experience in a fast-paced technology or high-growth client environment preferred

Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&Ls

Critical Competencies for Success

Deep understanding of JLLs TM process and its impact on service delivery (SOW)

Agility and comfort operating at the speed expected in a technology client environment

Strategic thinking paired with hands-on execution across a multi-region integrated account

Capacity to deal with ambiguity and solve complex problems effectively

Ability to connect technical matters with financial risk and operational impact

Other Personal Characteristics

Superior client relationship skills; comfortable addressing challenging issues

Thrives in a fast-paced rapidly changing environment

Strong communicator with executive presence

Able to work independently across time zones and geographies while remaining a strong team player

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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