Senior Director, Technical Program Management

This position is open to both Flexible (Hybrid) and Remote. 
Flexible (Hybrid) positions require 2 days per week in a ServiceNow office.  We have offices in several locations including Santa Clara CA San Diego CA and Kirkland WA

What you get to do in this role:

ServiceNows APEX (AI Product Engineering and Experience) org is the largest organization in the company comprised of all Products and Platform teams along with our world class Design teams. We are leveraging the unlimited potential of our platform across every industry geography solutions and personas to consistently deliver product and platform experiences our customers love.   

We are seeking a Sr. Director Technical Program Management to join our APEX Strategic Programs organization. In this role you will lead a team delivering Product Innovations for the Product and Technology organization together with other strategic business programs that are focused on ensuring we deliver on ServiceNows most critical priorities.  

The successful candidate will operate as an AI-native leader using AI tools to accelerate program delivery synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX.  In addition the candidate is a self-starter with extensive competence and experience in the technical Program Management space. This candidate thinks strategically but loves getting into the detail and possesses a strong ability to conceptualize develop drive coordinate and manage a large program in addition to managing a delivery team. This person is effective at building relationships collaborating and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.  

Strategic Program Management Responsibilities: 

• Lead the delivery of complex product development programs that drive growth and operational excellence for APEX portfolio in partnership with stakeholders at all levels. 

• Responsible for the APEX Strategic Initiative function:  identifies prioritizes and accelerates goal-oriented product development projects with measurable impact on revenue market position and competitive advantage  operating with speed and focus to deliver innovation at scale. 

• Champion AI-native ways of working across the APEX Strategic Programs team evaluating adopting and scaling AI tools that increase team throughput reduce coordination overhead and surface insights faster across complex program portfolios. 

• Ensure programs are designed to deliver specific strategic outcomes with metrics milestones and program structure to ensure successful execution. 

• Develop trusted relationships with key customers technology functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadencesand holding resources accountable for their responsibilities within the program. 

• Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged.

• Clearly communicate objectives status risks and results to all stakeholders while collaborating with workstreams to resolve blockers.

• Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization.

• Identify assess prioritize and mitigate risks to meet program objectives. 

• Collaborate with cross-functional teams (e.g. Product Sales Finance Marketing etc.) to identify opportunities unlock productivity and accelerate execution.

• Lead consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders.

Qualifications :

To be successful in this role you have:

• 15 years of work experience preferably in Technical Program Management driving software product development efforts.

• Expertise in the enterprise software/ SaaS industry 

• High energy disciplined execution skills and willingness to do whatever it takes to deliver results 

• Work independently and be highly productive with minimal oversight 

• Ability to see the big picture while also being execution-oriented to improve operational excellence 

• Effective communicator (both verbally and in writing) who uses AI tools to draft refine and tailor communications able to convey complex ideas clearly across executive and working-level audiences at speed 

• Experience in building trusting relationships and influencing others

• Team player and self-starter who uses AI to stay ahead of complexity comfortable directing AI agents iterating on outputs and operating with speed in ambiguous high-stakes environments 

• Education: Bachelors Degree required; MBA or other Graduate degree preferred 

For positions in this location we offer a base pay of $254500 - $445400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time