Senior Director, Sales Strategy Enablement

MCAPS-Core accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation - delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.

Microsofts Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating rhythms that keep senior leaders aligned on the most important priorities surface insights and blockers early and drive measurable progress against commitments month over month.

This role leads the Global Business Operations team within Global Strategy & Operations part of MCAPS-Core and the Customer & Commercial Success organization. GSO manages the execution of several critical commercial operating rhythms including the Commercial Business Overview (CBO) IAR Monthly and Quarterly Business Reviews (MBR/QBR) Cohorts Commercial Syncs and other MCAPS Core cadences. The leader and team serve as a connective interface across regional SE&O leadership the Commercial Solution Areas (CSA) Finance Core Landing and Field Sales Leadership.

This is a high-impact people-leadership role responsible for building leading and developing the team that owns the end-to-end execution of some of Microsofts most visible commercial operating rhythms. Where the individual contributors on the team run the day-to-day mechanics of each rhythm this leader sets the vision and operating standards for the team and owns the closed-loop operating model end to endfrom intaking field asks to prioritizing blockers and challenges up through Cohorts and the SLT to the major company announcements and milestones that drive customer Frontier Transformation. This leader is ultimately accountable for the quality timeliness and business impact of everything the team delivers orchestrating cross-MCAPS alignment and executing with excellence each executive rhythm through a rigorous end-to-end execution process from building the execution plan through to final delivery.

This leader must be agile thrive in a fast-paced environment and comfortably represent the team while interfacing directly with senior CVP stakeholders and their teams. They set direction and priorities remove blockers coach the individual contributors on the team and build a resilient high-performing operation that scales with the business. The role requires an exceptionally high level of attention to detail strategic thinking a drive for operational excellence across every process and the ability to bring structure to ambiguity while developing those same capabilities in others.

This role leads a team of strategic operations individual contributors and is accountable for their growth engagement and delivery while driving follow-through and decision-making across teams and organizational boundaries outside their own group.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Set enterprise-wide direction for program strategy performance and change: Define success metrics guide business reviews and analytics drive change management and organizational adoption and ensure programs align with Microsofts strategic priorities and deliver measurable business value.
• Lead organizational execution communications and stakeholder influence: Establish communication and landing strategies drive rhythm of business secure executive sponsorship enable cross-functional readiness and ensure teams effectively communicate program impact through data-driven storytelling.
• Drive operational excellence and portfolio governance at scale: Oversee complex program portfolios establish governance and success criteria optimize processes manage resources and capacity and ensure efficient customer-focused execution across organizations.
• Provide strategic thought leadership for innovation and business outcomes: Shape program design risk management compliance and long-term business strategy; guide teams in solving complex problems identifying new opportunities simplifying large-scale challenges and aligning investments with priorities such as AI security efficiency and quality.
• People Management: Managers deliver success through empowerment and accountability by modeling coaching and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individuals capabilities and aspirations. Invest in the growth of others.

People Leadership & Team Development

• Build lead and develop a high-performing team of strategic operations professionals setting clear direction priorities and standards for the work.
• Hire onboard and grow talent; coach individual contributors on executive operations stakeholder management and business acumen.
• Model coach and care in line with Microsofts manager expectationscreating clarity generating energy and delivering success through the team.
• Set the quality bar for the teams deliverables and hold the team accountable for the timeliness accuracy and business impact of every rhythm.
• Foster an inclusive resilient and engaged team culture that thrives in a fast-paced high-visibility environment.
  Rhythm of Business
• Own and evolve the Core organizations executive operating model keeping leadership focus aligned to the highest-impact business priorities.
• Be first and best with AI usage to automate business processes across each rhythm driving operational efficiency and productivity.
• Direct the governance that translates strategic objectives into measurable execution and clear accountability across the organization.
• Partner with senior leaders to surface emerging opportunities business risks and cross-organizational dependencies early through the operating cadence.
• Connect the dots across the executive rhythms to ensure critical decisions and asks are getting surfaced from Field through to SLT.
• Disseminate actions and communications from the executive rhythms out to the Field in partnership with the CCS Landing team.
• Establish and scale frameworks that strengthen transparency decision-making and cross-functional alignment across business priorities.
• Ensure executive discussions convert into outcomes through clear ownership commitments and organizational follow-through.
• Guide the team in synthesizing insight from across the organization into trends opportunities barriers and the strategic actions that need senior leadership engagement.
• Partner with business leaders to frame complex challenges into clear decisions recommendations and executive-ready discussions.
• Connect business priorities performance outcomes and leadership actions across Core CSA and field organizations.
• Enable confident leadership decisions through compelling business narratives data-driven insight and a clear articulation of business impact.
• Serve as the Manager interface between Core Strategy & Operations Field Solution Area and SE&O leadership keeping priorities initiatives and business objectives aligned globally.

Operating Model & Continuous Improvement

• Set the standards tools and mechanisms that make the organizations business rhythms repeatable scalable and efficient.
• Identify where cadence tooling or process can be simplified or automated to reduce overhead and raise the quality of decisions and lead the team to implement those improvements.
• Role-model and drive team adoption of new capabilities including AI to raise the bar on how strategic operations are run.

Sales Strategy Enablement M6 - The typical base pay range for this role across the U.S. is USD $155800 - $277200 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $202400 - $303600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

Manager