Senior Director, Product Management Supply Chain Technology

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every daybuilding championship teams obsessing over fans acting with limitless entrepreneurial spirit and delivering with a determined and relentless mindset.

As we continue to scale our global platform the Senior Director Product Management Supply Chain Technology will play a critical role in transforming fulfillment distribution and global shipping infrastructure powering fan delivery worldwide.

This is a rare high-impact leadership role in which the Senior Director Product Management Supply Chain Technology owns the product strategy and execution across Fanatics Commerces fulfillment and distribution network warehouse management systems and global shipping platforms the full physical flow of product from our facilities to customers and wholesale partners worldwide. Reporting to the VP of Product Management this leader will guide a focused team of experienced Product Managers in close partnership with Supply Chain Operations Engineering and executive leadership to translate a bold network transformation strategy into a sequenced deliverable roadmap. The Senior Director Product Management Supply Chain Technology delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with Engineering and Architecture on platform scalability reliability and supply chain technology strategy managing complex dependencies across multi-team multi-vendor programs to drive alignment and unblock delivery.
• Work with Finance to model and track program ROI total cost of ownership and business impact across the network transformation portfolio and actively participate in executive-level program reviews and strategic planning cycles.
• Lead build vs. buy evaluations and vendor selection decisions in partnership with Operations Supply Chain and Logistics ensuring technology choices are grounded in operational reality across parcel freight last-mile and regional carriers globally.

People Leadership:

• Build and develop a small mighty team of Product Managers across fulfillment distribution WMS and shipping domains setting clear direction managing prioritization across competing demands and growing talent.
• Create an environment where product managers are close to the business empowered to make decisions and accountable for outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Drive shipping capabilities across B2C B2B and enterprise fulfillment models including cross-border and customs compliance ensuring fans and wholesale partners receive their product on time every time.
• Define and track shipping performance metrics across on-time delivery cost carrier performance and customer experience in partnership with Logistics and Operations.
• Drive our micro-fulfillment model enabling on-demand capacity and pop-up sites that power Fanatics Commerces ability to respond to peak events and hot market moments ensuring fan demand is met at every surge.
• Ensure platform decisions balance customer experience operational scalability cost efficiency and compliance across both B2C and B2B models.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Define and evolve the product vision for Fanatics Commerces Global Shipping platform spanning carrier integrations TMS strategy rate shopping label generation package lifecycle management and delivery tracking.
• Own automation integration strategy across warehouse execution controls and robotics systems translating operational automation investments into coherent product architecture.
• Champion low-touch logistics execution driving automation intelligent carrier selection and streamlined fulfillment routing to reduce freight costs minimize manual intervention and improve throughput across the shipping lifecycle.
• Enable greenfield deployments and complex retrofit programs across a growing global network spanning North America Europe and beyond building toward a uniform modern technology platform for omnichannel operations.

Ownership & Execution (Determined & Relentless Mindset)

• Lead and co-develop the product strategy and multi-year roadmap for Fanatics Commerces Warehouse Management System platform driving a large-scale multi-site network transformation program across the global network in close partnership with Supply Chain and Operations.
• Translate strategy into clear product requirements epics and measurable success criteria leading backlog prioritization and sprint planning in close partnership with engineering teams.
• Define and track network performance metrics across fulfillment efficiency distribution accuracy system reliability and cost in alignment with Operations and business stakeholders.
• Navigate peak event planning and operational resilience requirements including holiday promotional surges and hot market events with rigor and a relentless delivery mindset.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency quality and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Required Qualifications:

• 12 years of Product Management experience with significant ownership of WMS fulfillment distribution or supply chain platforms including a proven track record leading complex multi-site technology transformation programs from strategy through delivery.
• Deep expertise in warehouse management systems at enterprise scale Manhattan Active WMS or equivalent strongly preferred with demonstrated experience driving both eCommerce and wholesale distribution operations.
• Strong understanding of global shipping carrier integrations TMS strategy and last-mile logistics including demonstrated experience designing or scaling low-touch logistics models such as automated carrier selection rate shopping optimization and reduction of manual touchpoints across the shipping and fulfillment lifecycle.
• Experience operating across B2C and B2B fulfillment and distribution models with the ability to ensure platform decisions balance customer experience operational scalability cost efficiency and compliance.
• Experience leading and developing teams of Product Managers setting direction managing performance and growing talent in a fast-paced high-complexity environment.
• Excellent stakeholder management and executive communication skills with demonstrated comfort operating at the VP and C-suite level across Supply Chain Operations Logistics Finance and Engineering.
• Strong analytical capabilities able to build business cases model total cost of ownership and track program-level impact across a multi-year network transformation portfolio.

Hybrid: The primary place of performance of this role is the Companys office located in Atlanta GA OR San Mateo subject to the Companys current hybrid work policy. This role currently requires in-office presence Tuesday Wednesday Thursday.

Required Experience:

Exec