Senior Director, Product Communications

OleOle is seeking a senior communications leader to own how our products features and experiences are explained to users across web and mobile.

This is a hands-on role working directly with the Founder product design and engineering teams. The responsibility is to understand what we are buildingoften before it is finishedand turn complex functionality into communication that is simple clear consistent and easy for users to understand.

This person will own user-facing product communications across the OleOle platform including onboarding and registration social and content experiences messaging and calling live sports invitations and rewards wallets and payments ticketing and commerce AskOle and future products as the platform expands.

The role will develop the language users encounter throughout the product: feature explanations onboarding screens calls to action permissions and consent messaging notifications transaction messages success and error states help content FAQs new-feature introductions and other communications required to launch and operate the platform.

A major responsibility will be identifying communication requirements before products launch. This person will work with product and design while experiences are being developed reviewing flows from the users perspective and identifying where additional explanation education reassurance or context is required.

The role will also establish OleOles product voice and communications standards so terminology and messaging remain consistent across different products and user journeys. As OleOle expands internationally these standards must be designed to work across countries cultures and languages without losing clarity or meaning.

This person will also help develop the broader communications required around product launches and major releases ensuring that what OleOle tells users outside the product is consistent with what they experience inside it.

This is not primarily a corporate PR or media-relations position. It is a product-focused communications role for someone who can become deeply involved in the products themselves and take responsibility for ensuring that users understand what OleOle is asking them to do what they receive in return and why each experience matters.

The objective is straightforward: OleOle may be technically complex behind the screen but it should never feel complicated to the user.

Qualifications :

Qualifications

• 10 years of experience in product communications content design UX content product marketing or a closely related consumer technology role including significant senior-level ownership.
• Demonstrated experience owning user-facing communications for a large-scale consumer technology product or platform.
• Exceptional ability to understand complicated products and translate them into simple clear language that consumers immediately understand.
• Experience working directly with product managers designers engineers and senior leadership throughout the product-development processnot simply receiving finished products to market after launch.
• Strong experience developing product messaging across onboarding feature education calls to action notifications permissions confirmations errors help content FAQs and other critical points throughout the customer journey.
• Experience with one or more complex consumer product categories such as social media messaging fintech payments wallets marketplaces e-commerce travel ticketing gaming or AI.
• Demonstrated experience establishing product voice terminology editorial standards and communications systems that remain consistent across multiple products and teams.
• Experience launching major consumer products or features and coordinating the communication required before during and after launch.
• Strong understanding of how communication affects product adoption activation engagement trust retention and conversion.
• Experience communicating sensitive or high-trust experiences such as payments financial transactions identity verification privacy security permissions rewards or account access.
• Experience building communications for international products and working with localization and translation across multiple languages and cultures.
• Excellent written English and exceptional editing skills with the judgment to know when users need additional explanation and when fewer words create a better experience.
• Strong product judgment and the confidence to challenge unclear product experiences rather than attempting to solve every usability problem with additional copy.
• Comfortable operating in an early-stage fast-moving environment where products are being designed and built simultaneously and requirements continue to evolve.
• Highly hands-on. The successful candidate must be willing to personally write edit review and establish the communications system rather than simply manage agencies vendors or a large communications team.

Strongly Preferred

Experience at a major global consumer technology company with sophisticated multi-product user experiencesparticularly social messaging payments fintech marketplaces travel commerce or other high-frequency consumer platforms.

Experience helping a product expand internationally and maintaining a consistent product voice across markets and languages is particularly valuable.

Compensation

This role begins under OleOles deferred compensation model. Compensation is earned from the start under a written deferred compensation agreement and becomes payable when the company closes its funding; this is not unpaid or free work. Our current team including the Founder is working under the same structure. Candidates should understand that there is real risk because the timing of funding cannot be guaranteed. Following funding the position will transition to a competitive salary plus equity and token ownership.

Additional Information :

Solutions not problems .

• Creative problem solver who can courageously propose and support new ideas to our organization. Not interested in best practices lets build something better!
• Ability to adapt. An ideal candidate will welcome the opportunity to solve a broad range of problems using a wide array of technologies.
• Comfortable with ambiguity shifting priorities and general growing pains of an early-stage technology company
• An exceptional entrepreneurial judgment that fosters independence over micro-management
• Understanding of football and international sports a huge plus

Ole Ole is located in beautiful Austin Texas however this role requires some travel we are privately held and rapidly growing!

Remote Work :

Yes

Employment Type :

Full-time