Senior Director of Patient Services, Operational Effectiveness

This is what you will do:

The Senior Director of Patient Services (PS) Operational Effectiveness is responsible for driving the overall effectiveness of the Patient Services function working across the PS leadership team many members of the Patient Services department and cross-functional partners. The Sr Director PS Operational Effectiveness will manage the team of people leading Patient Services Access Programs Marketing Quality & Governance Enterprise Innovation Strategy and department Budget .

You will be responsible for:

There are five key areas of focus in this role:

• Lead cross-department efforts including but not limited to: PS Leadership Team meetings and planning processes Change Management and Communications planning for annual meetings (e.g. PS POA Alexion US meetings annual mtg) Budget oversight Liaison with PS Training etc.

• Drive Continuous Improvement across Patient Services: proactively identify and work cross-functionally to implement process improvements that improve the patient experience drive efficiency and leverage technology for scalability.

• Patient Services Access Programs: Lead a team that is responsible for managing and creating Patient Services Access Reimbursement Financial and Affordability programs including Alexion Access to Foundation (AAF)

• Patient Services Marketing: Oversee team leading portfolio-wide Patient Services (OneSource) Marketing and communications including management of strategic patient engagement activities including patient ambassador program. Alignment of OneSource marketing strategy with business unit strategic objectives and Alexions patient centricity is critical.

• Quality & Governance: oversee the Quality and Business Process function responsible for ensuring appropriate documentation and communication of work instructions and SOPs as well as the quality monitoring process with the ultimate goals of providing great patient experiences strong compliance with business processes and documentation of adverse events etc.

• . This includes leading and managing the 1st Line Monitoring process and Governance across all Patient Services function.

Enterprise Innovation Strategy: Define the Patient Services AI roadmap identify and implement high-value AI solutions strengthen project governance and delivery excellence across the project portfolio and manage Patient Service financials

You will need to have:

• Bachelors degree (ideally in a scientific clinical or business field)

• 10 - 15 years experience in Patient Services in the biotechnology industry

• Understanding of compliance regulations and guidance governing patient support programs PV Reporting and REMS

• Drive implementation of innovative technology solutions relevant to the market including potential AI opportunities that will help elevate operational efficiencies and overall effectiveness

• Proven consistent history of high performance regardless of position or company

• Prior experience leading high performing teams

• High level of interpersonal skills and highly adept in both verbal & written communication

• Commitment to high standards of compliance and integrity

• The duties of this role are generally conducted in an office environment. As is typical of an office-based role employees must be able with or without an accommodation to: use a computer; engage in communications via phone video and electronic messaging; engage in problem solving and non-linear thought analysis and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• MBA is a plus

• Significant commercial experiences with demonstrated success in patient services leadership positions

• Comfort working with quantitative and qualitative data including sometimes incomplete or ambiguous information

• Broad base of experiences in patient services analytics vendor management marketing market research and/or sales

• Rare disease/high-value biologics experience is important but not essential

• High learning agility

The annual base pay (or hourly rate of compensation) for this position ranges from $231988.80 - $347983.20 USD. Our positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coverage in accordance with the terms of the applicable plans.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.