Senior Director, Laboratory Operations Marlborough, MA

The Senior Director Laboratory Operations Marlborough MA will oversee technical lab operations for units with over $650mm in revenue and approximately 400-500 employees. The successful candidate will be responsible through lab managers for quality and timeliness of technical procedures compliance and overall lab budget. The Senior Director is also responsible for ensuring the overall success of laboratory operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories as well as with R&D Sales/Marketing Finance HumanResourcesand IT.

This position will be based onsite in Marlborough MA.

PayRange:$200000- $240000/year25%AnnualIncentivePlanLong-TermIncentive

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

BenefitsInformation:Weareproudtoofferbest-in-classbenefitsandprogramstosupportemployeesandtheirfamilies physical financialand onwhetherit is a part-timeorfull-time position someofthe benefits offered may include:

• Day1Medicalsupplementalhealthdental&visionforFTemployeeswhowork30 hours
• Best-in-classwell-beingprograms
• Annualno-costhealthassessmentprogramBlueprintforWellness
• healthyMINDSmentalhealthprogram
• VacationandHealth/FlexTime
• 6Holidaysplus1MyDay off
• FinFitfinancialcoachingandservices
• 401(k)pre-taxand/orRothIRAwithcompanymatchupto5%after12monthsofservice
• Employeestockpurchaseplan
• Lifeanddisabilityinsuranceplusbuy-upoption
• FlexibleSpendingAccounts
• Annualincentiveplans
• Matchinggiftsprogram
• EducationassistancethroughMyQuestforEducation
• Careeradvancementopportunities
• andsomuch more!

• Develop and implement Lab Ops strategies plans and initiatives to improve business operations and drive revenue growth.

• Oversee daily operations ensuring quality safety and regulatory compliance.

• Manage resource allocation scheduling and workflow to optimize throughput and minimize downtime

• Take full P&L responsibility for Lab operations including budgeting cost control and financial performance data to drive decisions and enhance profitability.

• Drive a culture of innovation continuous improvement and operational excellence throughout the Lab Ops organization.

• Lead the implementation and sustainability of the daily management system across lab departments.

• Provide technical expertise and guidance to cross-functional teams on process flow improvements.

• Partners with NLO Automation team and vendors to evaluate and implement new technologies systems and best practices.

• Work with Human Resources in the areas of hiring policies and procedure changes and workmans compensation issues.

• Ensure open and timely communication between laboratories Specimen Management patient services logistics IT client services sales marketing and other laboratories within Quest Diagnostics.

• Management of a team of 15 direct reports.

• Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.

• Work with managers and supervisors to establish preventive measures for delayed reports.

• Work with Information Technology for changes in software and coordinate lab requirements.

• Coordinate Quality Assurance activities by reviewing quality measures and survey reports.

• Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.

• Provide and collect information from labs to assist Corporate Safety Medical Administration Sales and Marketing and Human Resources.

• Ensure coordination and implementation of standardization initiatives within the lab.

• Provide operational support for internalizing new assays and methods validated by R&D.

• A bachelors degree in Life science or engineering fields is required. A masters degree in a Life Science or Business-related field is preferred.

• A minimum of ten years of experience in laboratory or manufacturing operations management in regulated industries particularly those under FDA or CLIA oversight with at least five (5) years of demonstrated overall management and P&L responsibilities.

• Leadership experience in highly automated operations is preferred.

• Demonstrated success in applying LEAN principles and continuous improvement methodologies.

• Ability to thrive in a fast-paced high-pressure environment while maintaining attention to details.

• Strong strategic planning and organizational skills with the ability to manage complex multi-faceted operations.

• Excellent communication and interpersonal skills with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.

• Up to 25% travel will be required.