Senior Director, Implementation

About the role

Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned senior leader with extensive experience building and executing strategic initiatives aligned with key business goals. You will manage mentor empower and grow your leadership team to meet and exceed key performance metrics including customer experience value adoption and team productivity.

You will report to our Vice President of Implementation and work closely with our Sales CX and Product senior leadership teams.

What you will do

• Hire mentor and grow high-performing teams that consistently meet and exceed quarterly goals and targets
• Build maintain and execute quarterly plans aligned with business objectives
• Develop monitor and manage key performance metrics
• Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
• Collaborate with senior leaders across Rippling to achieve organizational and company goals

What you will need

• You have 15 years of professional experience leading an Implementation or Customer Experience team within a fast-paced environment startup or SaaS organization
• Deep understanding of systems and operations with B2B and B2C products
• Experience hiring and managing a distributed team
• Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
• A data-driven approach to developing tracking and optimizing performance metrics
• Lead by example with a learning mindset people-first attitude and strong sense of responsibility for your domain
• Self-motivated detail-attentive action-driven with the ability to take initiative execute and follow-through
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role where youll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
• Highly organized self-motivated and detail-oriented with great follow-through on initiatives big and small
• High integrity individual whos enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken Fix it

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someones compensationincluding a candidates professional background experience and location. Final offer amounts may vary from the amounts listed below.

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