Senior Director, Global Process Leader Invoice to Cash
Job Location:
Chicago, IL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
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Team Overview
The Global Invoice-to-Cash team is responsible for overseeing billing cash application collections dispute management and related process governance across multiple regions. This team plays a critical role in supporting TransUnions financial operations by ensuring timely accurate compliant and scalable Invoice-to-Cash processes that enable business growth and enhance the customer experience.This role will partner closely with Sales Sales Operations Finance Tax Treasury Legal Technology and Global Finance Shared Services teams with an initial focus on the US Canada and UK before expanding across additional global operations.
This role reports to the VP of Global Finance & Shared Services This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview and Core Responsibilities
The Senior Director Global Process Leader Invoice to Cash will serve as the strategic owner of the end-to-end global Invoice-to-Cash process. This leader will drive process standardization operational excellence automation governance vendor management and transformation across global billing collections cash application credit and dispute management operations.
- Define and own the global strategy vision and roadmap for Invoice-to-Cash ensuring alignment with business objectives Sales/Sales Operations and Finance priorities.
- Lead the design standardization documentation and governance of global Invoice-to-Cash processes policies controls SOPs and best practices across regions.
- Oversee global Invoice-to-Cash operations to ensure timely accurate efficient and compliant transaction processing across multiple geographies.
- Partner with Global Finance Shared Services teams in Pune India and Costa Rica along with key business stakeholders to oversee global delivery of the Invoice-to-Cash process.
- Drive continuous improvement process reengineering digitization and automation to reduce manual work improve accuracy lower operating costs and support scalable growth.
- Establish and monitor key performance indicators identify underperformance conduct root cause analysis and implement corrective action plans.
- Lead change management efforts to support adoption of new processes policies technologies and governance models across global teams.
- Manage strategic vendor relationships supporting Invoice-to-Cash including contract compliance service optimization issue resolution and risk mitigation.
- Serve as the key liaison between Invoice-to-Cash teams and stakeholders across Finance Sales Sales Operations Tax Treasury Legal Procurement and Technology.
- Lead develop and inspire a high-performing global team fostering a culture of accountability process discipline operational excellence and innovation.
Required Knowledge and Experiences
- 15 years of relevant experience including 8 years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment.
- Deep end-to-end Invoice-to-Cash expertise across billing collections credit cash application dispute management process governance and operational controls.
- Proven experience leading global process standardization transformation system implementations automation and governance across complex matrixed organizations.
- Strong executive presence stakeholder management communication analytical and leadership skills with the ability to translate strategy into measurable outcomes.
- Bachelors degree in Finance Accounting Business Administration or a related field or equivalent experience with demonstrated success leading global finance operations.
- Experience with major ERP and finance technology platforms such as PeopleSoft Oracle SAP HighRadius or similar systems.
- Strong understanding of Invoice-to-Cash automation workflow tools system integrations reporting and data accuracy controls.
- Ability to leverage KPIs dashboards root cause analysis and performance data to drive operational improvements.
- Experience partnering with Technology teams to define business requirements improve system capabilities and support global process transformation.
- Working knowledge of internal controls audit standards compliance requirements and country-specific tax or regulatory considerations related to Invoice-to-Cash operations.
- Experience driving AI robotics or advanced automation initiatives within finance operations or shared services environments.
- Experience managing global vendors or outsourced service providers supporting finance operations.
- Exposure to global operations across North America Europe India Costa Rica or other shared services delivery locations.
- Experience improving customer experience issue resolution models and escalation management across finance or order-to-cash processes.
- Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes.
Benefits that support every part of your life:
At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.
For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.
For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.
For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.
For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.
For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.
We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.
Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.
TransUnion Overview:
At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.
TransUnions Internal Job Title:
Sr Director Shared ServicesCompany:
TransUnion LLCRequired Experience:
Exec
About Company
Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more
