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Senior Director, Global Customer Management, USA

DSV


Job Location:

Grapevine, TX - USA

Yearly Salary: USD 168000 - 210000
Posted: 6 September 2026 (11 hours ago)
Application Deadline: 4 December 2026
Vacancies: 1 Vacancy

Job Summary

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or bank account number. Our recruiters have an @ or @ email address. If you question the legitimacy of any DSV job posting please reach out to .

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Dallas-Fort Worth Int Apt Grapevine Esters Blvd

Division:Solutions
Job Posting Title: Senior Director Global Customer Management USA - 125453
Time Type: Full Time

Purpose of the role

Primary CL contact for a hyperscaler customer in the US

Leading a team to ensure best in class performance for the customer.
Strategically and continuously supporting the account and delivering value to productivity efficiency customer satisfaction standardization and cost management.
Constant innovation will be needed to ensure both profitable and sustainable growth for DSV and the customer

Key responsibility

Customer Relationship Management to appropriate stakeholders on the customer side in the US
Establish vision strategy and CL roadmap jointly with VP GCM Head for delivering net growth for customer (incl. Strategic account design driving operational/ financial improvement managing new opportunities)
Ensure that operations deliver what is expected by the customer
Partnering with the GAD Vertical Lead Account exec and account sponsor to ensure alignment with wider company customer strategy
Internal point of escalations in the US
Secure alignment and agreement with CL P&L owners for all CL products
Pro-actively driving Continuous Improvement & Innovation sharing Best Practices & Knowledge across all accounts and between teams
Ensure compliance to DSV global standards and contribute to continuous improvement of these standards

P/L

Improves revenue and profitability in collaboration with Country P/L owners

KPIs

Yearly growth of revenue
Yearly growth of EBIT (total and %)
Growth of Share of wallets
Customer NPS (Customer satisfaction)
Qualifications & Expertise
At minimum bachelor in logistics or similar study
10 years experience in commercial and or operational roles in the contract logistics/ 3PL industry ideally incl. P&L accountability
Ideally expertise within the account industry and high-level understanding of local market conditions
Knowledge of Operations IT Account management (e.g. scope of work Terms and Conditions)
Fluent Business English (written and verbal)
Experienced in working in a global matrix organization
Skills & Competencies
Target oriented person with a high level of drive and execution strengths
Need to act with pace due to the speed at which the customer works able to work under pressure
Strong interpersonal intercultural and communication skills at all levels of the internal and customer organization and across geographies
Drive innovation both in terms of operations and commercials
Analytical and structured thinker with the ability to manage highly complex processes
Pragmatic Problem-Solver with a positive can-do attitude
High calibre and team motivator to achieve outstanding performance
Ability to work effectively in a matrix environment also influencing individuals outside of direct management control
Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure
Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts
Interested in technology trends and able to relate usage to enhance operations
Ability to travel frequently

For this position the expected base pay range is $168000.00-$210000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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Required Experience:

Exec


About Company

Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.

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