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Senior Director Engineering AI Experience
Job Location:
Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 August 2026 (30+ days ago)
Posted:
Application Deadline:
30 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Director Engineering AI Experience
As the Senior Director Engineering Ask Blue you will own the end-to-end engineering strategy build and operation of Best Buys customer-facing AI agent called Ask Bluean increasingly primary entry point for how customers experience the brand. This leader combines deep technical leadership with product mindset to deliver a personalized scalable and hybrid AI experience that seamlessly integrates automation with human support. They are accountable for architecting and operating a high-quality secure and reliable conversational platform that performs at enterprise scale while continuously improving customer outcomes. The role partners closely with product AI and enterprise teams to translate strategy into execution ensuring the agent meets Best Buys standards for quality safety and brand trust.
This role is remote which means you would work virtually from home or another non-Best Buy location.
What youll do
- Own the engineering strategy platform delivery and technical roadmap for Ask Blue ensuring the customer-facing AI agent scales with quality reliability and enterprise impact.
- Lead end-to-end architecture and technical design across conversational systems personalization integrations data platforms and seamless human handoff experiences.
- Build develop and scale high-performing engineering teams and leaders while fostering a culture of innovation accountability engineering excellence and continuous improvement.
- Ensure production-grade reliability through strong practices across observability testing CI/CD incident response performance optimization and operational readiness at scale.
- Establish evaluation frameworks guardrails and customer experience metrics to monitor response quality safety escalation patterns privacy compliance and customer trust.
- Partner cross-functionally with Product Applied AI Data Security CX and enterprise stakeholders to translate AI strategy into execution and optimize platform model vendor and cost decisions.
Basic qualifications
- 10 years of relevant experience with a Bachelors degree OR equivalent relevant professional experience
- 4 years experience managing and leading engineering teams
- 1 year managing managers
- Direct ownership of a brand-facing assistant or agent product and a retail or e-commerce background.
Preferred qualifications
- 10 years in engineering leadership including customer-facing or conversational AI products with retail or CX sensibility and eval discipline.
- Masters degree in a related field.
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary.
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
Director
About Company
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