Senior Director Donor Services

Versiti is a fusion of donors scientific curiosity and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute we enable life saving gifts from our donors and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine transplantation stem cells and cellular therapies oncology and genomics diagnostic lab services and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes higher quality services and reduced cost of care for hospitals blood centers hospital systems research and educational institutions and other health care providers. At Versiti we are passionate about improving the lives of patients and helping our healthcare partners thrive.

The Senior Director Donor Services will be responsible for the operational oversight for blood collections in their respective geographical footprint. This individual will have direct responsibility for donor services mobile recruitment and the local execution of field addition this role influences scheduling planning and other channels of donor recruitment.

Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education experience skills and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical Dental and Vision Plans Paid Time Off (PTO) and Holidays Short- and Long-term disability life insurance 7% match dollar for dollar 401(k) voluntary programs discount programs others.

• Meets hospital demand by achieving RBC and platelet collection targets in respective geographical footprint
• Achieves operational alignment (e.g. shared goals aligned territories schedules) among all local collections stakeholders
• Obtains operational excellence in collections including staffing % DaSH NPS QNS Deferrals PA Bookings and assigned WIGs
• Responsible for local P&L related to collections (CPU tailored promotions staffing efficiencies etc.)
• Charged with the engagement and retention of donor services team members account representatives and local leaders
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

• High School Diploma required
• Bachelors Degree Business or Healthcare Administration preferred

Experience

• 4-6 years Customer-facing experience including sales marketing and/or customer service required
• 4-6 years Team leadership experience required
• 1-3 years Operations experience preferred
• 1-3 years Healthcare experience preferred

Knowledge Skills and Abilities

• Proven resource management skills to include human financial facilities and technology required
• Demonstrated team leadership skills to include team building crisis management problem solving and project management required
• Demonstrated ability to successfully formulate and implement business plans required
• Ability to direct a workforce with varied educational backgrounds and knowledge bases required
• Strong collaborative leadership style critical to align and realize synergies across service lines required
• Self-directed for task and project execution required
• Excellent oral and written communication skills required
• Ability to use data and trends to interpret business form decisions change direction and manage operations required
• Demonstrated personal computer skills required; knowledge or ability to learn software programs related to blood banking required
• Familiarity with respective footprint to build networks and grow collections opportunities preferred
• Ability to travel up to 50% of the time to local facilities and other Versiti locations across WI IL IN MI and OH required

Tools and Technology

• Personal computer and software related to business and blood banking industry required
• Basic office equipment operation required