Senior Director, DAG Client Solutions Data Analytics & Governance Practice

Morgan Lewis & Bockius LLP one of the worlds leading global law firms with offices in strategic hubs of commerce law and government across North America Asia Europe and the Middle East is seeking to hire a Senior Director DAG Client Solutions for our Data Analytics & Governance (DAG) practice.

The Senior Director DAG Client Solutions serves as the operating leader for DAGs client delivery platform with responsibility for the integrated operational technical staffing and service delivery functions that support the practices client-facing work. Youll lead the development of scalable high-quality defensible innovative and commercially effective solutions while bringing historically independent functions together as one integrated Client Solutions team.

Working closely with DAG leadership lawyers and firm administrative teams youll translate practice strategy into consistent execution across Operations Digital Forensics Infrastructure Solutions Architecture Data Engineering and Processing Development Emerging Legal Solutions Client Services Project Management Managed Review Recruiting and Specialized Talent and other operational functions. Youll provide leadership across service delivery resource and staffing strategy team performance quality technology and innovation and operational decision-making.

This role combines executive leadership with a strong client-service and consultative orientation. Youll help evolve DAGs operating model develop multidisciplinary teams scale new solutions and technologies and strengthen the client experience while balancing quality risk efficiency and commercial performance.

Maintaining an in-office presence is important to delivering our services through an integrated and collaborative work culture. This position can be resident in any one of our Boston Century City Chicago Dallas Houston Los Angeles New York Philadelphia San Francisco or Washington DC offices and follows a hybrid three (3) days per week in-office working arrangement.

What youll do:

Strategy & Leadership

• Serve as a member of DAG leadership and advise practice leadership on delivery strategy operating model resource needs service quality risk innovation and execution priorities.
• Develop and lead an integrated Client Solutions strategy that supports DAGs core practice and emerging legal solutions and enables sustainable growth.
• Translate strategic priorities into clear operating plans decision rights accountabilities performance expectations and measurable outcomes.
• Build alignment and accountability across multidisciplinary teams and represent Client Solutions in significant practice and firm initiatives.

Client Solutions & Service Delivery

• Design implement and continuously improve an integrated Client Solutions operating model spanning intake scoping staffing workflows matter handoffs escalation communication closing and knowledge transfer.
• Establish consistent delivery standards across Client Solutions while preserving flexibility for different clients matters technologies risk profiles and service offerings.
• Maintain executive oversight of significant client and matter delivery issues facilitating timely resolution of escalations and ensuring appropriate communication with lawyers clients and firm stakeholders.
• Partner with DAG legal leadership and matter teams to align operational execution with legal strategy client expectations defensibility requirements budgets and timelines.
• Capture lessons learned and successful approaches to drive continuous improvement across matters and teams.

People Staffing & Organizational Leadership

• Lead the Client Solutions people and organizational strategy including structure role clarity workforce planning succession planning hiring retention training career development and performance management.
• Lead and develop Client Solutions managers and functional leaders establishing consistent management expectations and building leadership capacity across the organization.
• Oversee capacity and staffing strategy including demand forecasting assignments load balancing cross-training contingent staffing and resource planning.
• Monitor utilization workload productivity skill coverage and service demand and recommend changes to staffing team structure sourcing or investment priorities.
• Foster an inclusive collaborative accountable and high-performing culture that values legal judgment technical excellence project discipline client service and innovation.

Quality Risk & Operational Excellence

• Establish and oversee service delivery standards quality controls documentation playbooks and training that support accurate consistent secure and defensible client service.
• Partner with DAG legal leadership and relevant firm functions on legal defensibility information security data handling confidentiality records management vendor risk business continuity and client requirements.
• Ensure operational issues errors near misses and client concerns are appropriately identified escalated remediated and incorporated into continuous improvement.
• Promote disciplined project management change control documentation and communication across Client Solutions.

Technology Innovation & Growth

• Lead operational execution of technology development and innovation priorities aligning investments and solutions with client needs quality risk scalability and commercial value.
• Collaborate with DAG leaders firm technology teams vendors and other stakeholders to evaluate pilot implement and scale technology automation analytics and AI-enabled workflows.
• Move new technologies and workflows from concept or pilot to repeatable supportable and measurable production use with appropriate controls and accountability.
• Identify opportunities to improve speed quality consistency client experience and cost effectiveness while positioning Client Solutions as a strategic consulting partner to lawyers and clients.
• Partner with practice leadership to identify and operationalize new service offerings client solutions cross-practice initiatives and growth opportunities.

Financial Commercial & Performance Management

• Partner with DAG leadership on financial planning pricing strategy budgeting forecasting profitability and business planning by providing delivery assumptions staffing models resource requirements and operational insights.
• Support matter budgets alternative fee arrangements portfolio delivery models and pricing proposals by evaluating scope workflow staffing technology timing risk and expected effort.
• Monitor operational and financial performance and identify opportunities to improve efficiency manage cost increase scalability and strengthen commercial results.
• Define and monitor key performance indicators across service quality capacity utilization productivity client satisfaction risk financial performance employee development and adoption of new technologies and workflows.
• Provide concise reporting and recommendations to practice leadership on performance material risks resource needs trends and priorities.

Client & Firm Engagement

• Build trusted relationships with DAG partners lawyers matter teams clients firm leaders vendors and other stakeholders involved in service delivery.
• Participate in significant client pitches RFPs client reviews and solution-design discussions clearly communicating DAGs capabilities operating model quality controls and value proposition.
• Partner across Business Operations Finance Pricing Business Development Human Resources Technology Information Security Procurement Risk Management and other firm functions to advance Client Solutions priorities.
• Develop an external industry presence as appropriate through writing speaking professional organizations and educational opportunities.

What sets this role apart:

• Strategic Impact: Serve as an operating leader within DAG and help shape how the practice delivers sophisticated scalable and commercially effective solutions to clients.
• Innovation Focus: Lead the operational adoption and scaling of technology automation analytics AI-enabled workflows and emerging legal solutions in a rapidly evolving area of client demand.
• Leadership & Transformation: Bring multidisciplinary teams and functions together through a unified Client Solutions model while developing leaders strengthening collaboration and driving meaningful organizational change.
• Client Engagement: Work closely with lawyers and clients to design and deliver integrated solutions that combine legal judgment technology operational excellence and a consultative approach to client service.
• Flexibility: Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This role offers a hybrid three (3) days per week in-office schedule in our Boston Houston New York Philadelphia or Washington DC office providing flexibility while supporting our collaborative team-based culture.
• Culture of Excellence: Join a collaborative forward-thinking team focused on technical excellence innovation responsiveness and exceptional client service.

Who were looking for:

• Bachelors degree from a four-year college or university or an equivalent combination of education and experience.
• Minimum 12 years of progressively responsible experience in eDiscovery legal technology legal operations professional services delivery managed review data analytics digital forensics or a related field.
• Minimum 7 years of significant management supervisory or leadership experience including experience leading managers and multidisciplinary teams.
• Demonstrated experience designing or improving scalable service delivery models resource and capacity planning quality controls change management and operational performance.
• Experience working in a law firm corporate legal department legal services organization technology-enabled professional services organization or comparably complex client-service environment. An advanced degree or additional relevant experience is preferred but not required.
• Executive leadership strategic thinking and sound business judgment with demonstrated success translating strategy into clear operating plans and consistent execution.
• Strong people leadership and organizational design skills including experience developing leaders building teams managing performance and leading complex organizational transformation.
• Deep understanding of client service delivery and the eDiscovery lifecycle including preservation and collection processing analytics review production managed review project management development automation AI-enabled workflows and quality control.
• Strong consultative and commercial orientation with the ability to balance legal operational technical financial risk and client-service considerations.
• Proven success building trust influencing without direct authority and developing consensus across multidisciplinary teams and senior stakeholders.
• Excellent written verbal executive communication relationship management negotiation conflict resolution and escalation-management skills.
• Strong financial and commercial acumen including experience with budgets pricing inputs forecasts staffing models profitability and performance metrics.
• Strong project and program management skills with the ability to analyze complex issues make sound decisions manage competing priorities and remain effective during client-critical or time-sensitive matters.
• Proficiency with relevant eDiscovery project and resource management financial and reporting data visualization collaboration automation AI/ML and firm administrative technologies.
• PMP Lean Six Sigma CEDS Relativity information governance digital forensics AI or other relevant industry certifications are preferred but not required.

Benefits:

Morgan Lewis offers competitive compensation and a comprehensive benefits package including medical coverage parental leave paid time off income protection programs and more.

Qualified candidates must apply online at #LI-ML2

For positions in Boston MA the salary range for this position is: $224800.00 - $359725.00.

For positions in Century City CA Los Angeles CA and New York NY the salary range for this position is: $244400.00 - $391025.00.

For positions in Chicago IL the salary range for this position is: $224800.00 - $359725.00.

For positions in San Francisco CA the salary range for this position is: $254150.00 - $406640.00.

For positions in Washington DC the salary range for this position is: $234600.00 - $375375.00.

The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors including but not limited to prior experience relevant expertise current business needs and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired the employee will be in an at-will position and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time including for reasons related to individual performance firm or individual department/team performance and market factors.

Morgan Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition veteran status gender identity genetic information or any other characteristic protected by federal state or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act the following link contains the Firms California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan Lewis & Bockius LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability religious belief or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process please contact Talent Acquisition at 888.534.5003 or

If hired your employment relationship with the firm will be on an at-will basis meaning that the firm may modify the terms and conditions of your employment at any time and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice although reasonable notice would be expected.