Senior Data Center Technician

• Demonstrates an applied understanding of standard processes and procedures for preparing installing performing diagnostics troubleshooting replacing and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations. Demonstrates a fundamental understanding of the functions of and interactions between cabling infrastructure network server and storage equipment.
• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management. Incorporates security requirements in feedback and process changes ensuring compliance with industry standards and best practices.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks and appropriately escalates challenging or complex tickets to more experienced technicians as needed.
• Complies with Data Center business unit policies procedures and deadlines with guidance from experienced technicians and/or direct-line management maintaining audit readiness. Escalates issues related to compliance or operational assurance activities to direct-line management. Identifies potential vulnerabilities in operational security escalates promptly and implements best practices.

• Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians. May escort third party vendors or IT support on-premises at data centers or network sites enforcing adherence to security requirements for third-party access and operations. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
• Participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training complies with safety procedures (e.g. equipment use lifting electrical hazards ladder/rolling stair use) completes required Task Hazard Analysis (THAs) and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety taking proactive action to alert others of safety concerns near-misses and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams contributing in regular team meetings asking questions and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides responds to and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams. Proactively shares security-related learnings and best practices across teams.
• As indicated above this role has a travel requirement of up to 25% which means you may be required to travel from time to time as part of this role.
• As indicated above have the ability to work12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttime weekends and/or holidays.

• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to job focus areas and workloads (i.e. Break fix Deployment Simple Change Decommission IT Critical Environment) in a timely manner per direct-line management assignment(s). Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards systems for personal monthly performance discussions as needed.

• Performs diagnostics and troubleshooting and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network storage or server equipment with zero-to-minimal customer and/or business disruption. Recognizes conditions circumstances and scenarios which may reflect significant customer or business impact within the Data Center environment.
• Directly performs decommissions simple changes (e.g. memory upgrades OS rebuilds) and refreshes of infrastructure cabling network storage and server equipment following standard procedures with minimal guidance. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives solid-state drives flash cards etc.) contained within network storage or server equipment has been identified for eradication or destruction. Ensures end-to-end management of DBDs in accordance with security protocols and regulations.
• Follows procedures to immediately communicate report and escalate data center technical safety or security related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
• May perform post-execution verification of grounding staging labeling and cabling to align with all safety protocols deployment standards and planned Network Design Templates (NDTs) with guidance. May identify errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed with guidance.
• Develops and employs an effective execution order strategy for assigned tasks. Prepares stages sets up and performs basic startups and shutdowns for hardware (e.g. racks hard drives switches) according to specific written instructions provided via checklists guides standard processes emails guidance from other technicians and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements. Ensures all tasks are executed and aligned with security principles configurations and controls.

• Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise heat and light due to necessary equipment and ventilation systems.
• As indicated above this role has a travel requirement of up to 25% which means you may be required to travel from time to time as part of this role.
• As indicated abovehave the ability to work12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttimeweekendsand/or holidays.

Other

• Embodies ourcultureandvalues.