Senior Customer Success Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure performance and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments build greater trust within their ecosystem and reduce their chances of financial loss.
Built on over a decade of technological innovation its integrated solutions deliver value across enterprise security performance digital supply chains cyber insurance and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston Raleigh New York Lisbon Singapore and remote

As a Senior CSM youre a strategic advisor and industry expert managing the most complex highest-value customer relationships. You dont just ensure customers renewyou lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization mentor other CSMs drive thought leadership and influence customer strategy with minimal supervision and a comfortability with independent judgment.

You independently own 40-60 accounts (high spend/growth potential) or a scaled volume of 250 customer engagements with a focus on moderate-to-high maturity activity. You lead initiatives to improve team processes and may manage your own account assignments engagement plan and resource alignment.

• Own strategic relationships and outcomes for high-value accounts
• Design and execute multi-year strategic account plans
• Conduct executive business reviews demonstrating business impact
• Build and maintain C-suite relationships as a trusted cyber risk advisor
• Drive thought leadership initiatives to elevate customer maturity
• Identify and develop cross-functional expansion opportunities
• Mentor junior CSMs on account strategy and relationships
• Lead initiatives to improve CS processes and practice effectiveness

• Strategic visionary: See accounts through 2-3 year lens; anticipate customer needs and competitive positioning
• Executive presence: Command credibility with C-suite stakeholders; navigate complex organizational dynamics
• Industry/technical expertise: In-depth understanding of cyber risk trends frameworks threat landscape and competitive positioning
• Thought leadership: Recognized as SME across organization; contribute to blogs white papers marketing events industry panels
• Mentorship & team leadership: Elevate junior CSMs; help with recruiting; ensure ongoing learning and development
• Cross-functional influence: Represent customer voice in strategy; drive outcomes across teams without direct authority

• 5-15 years of relevant work experience in customer success account management solutions consulting or enterprise roles
• Expertise in cybersecurity cyber risk management and industry trends; recognized as trusted advisor on security strategy
• Proven success managing large complex multi-stakeholder accounts through full lifecycle; strong ARR expansion track record
• Industry certifications preferred (CTPRP CISSP PMP DASM); in-depth understanding of compliance governance threat landscape
• Executive relationship management and C-level communication experience; public speaking and thought leadership presence

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity race nationality religion sexual orientation status as a protected veteran or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our companys inclusive culture as we apply to serving our customers needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point we hope youre feeling excited about the job description you just read. Even if you dont feel that you meet every single requirement we still encourage you to apply. Were eager to meet people that believe in Bitsights mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation or need assistance with completing the application process please email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

This role uses AI-assisted transcription during the interview process. All hiring decisions are made by our recruitment team.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US$88000 to $109500 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations is based on a full-time work schedule and is Bitsights good faith estimate as of the date of this posting. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.

In addition to base salary this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package including but not but limited to medical dental and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.