Senior Customer Service Supervisor
Job Location:
Eddyville, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. We sit at the heart of the supply chain partnering with producers and customers to source make and deliver products that are vital for living. By providing customers with lifes essentials we enable businesses to grow communities to prosper and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers food service customers and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry beef egg alternative protein salt oils starches sweeteners cocoa and chocolate.
The Senior Customer Service Supervisor will be responsible to help maintain customer relationships and will serve as an escalation point for service issues and will run analytics for routine operations in the order management this role you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service within our sweetners business.
- Manage a team of customer facing or customer enabling customer service representatives working with complex standard service level two or three customers and drive delivery of exceptional customer service.
- Conduct performance management talent development succession planning and engagement.
- Assist in development and maintenance of strong collaborative customer relationships through proactive engagement on complex customer issues where escalation will likely be required.
- Analyze customer service issues and drive service level improvements through data analysis and insights and conduct root cause analysis on complex repetitive and common issues the reoccur across more junior team members.
- Collaborate on customer experience improvement areas with team members and customers to improve established practices and policies.
- Influence team to make better decisions to drive revenue growth and customer experience.
- Drive change and continuous improvement throughout the customer service organization.
- Lead and develop a team coach and make decisions related to talent management hiring performance and disciplinary actions.
- Other duties as assigned
#LI-KP1
- Customer Service leadership experience
- Minimum of four years of related work experience
- Two years of supervisory experience
- Salesforce or SAP experience
- Food or manufacturing industry customer service experience
Location: IA-Eddiyville IA-Cedar Rapids GA-Gainesville or KS-Wichita; Relocation assistance is not provided for this role.
There are also some events that might need to work on the weekends and on-call.
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet
Required Experience:
Manager
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
