Senior Customer Service Representative

About Us

As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family this is the place for you!

Maersk Logistics & Services USA Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.

Job Summary

The Senior Customer Service Representative serves as the primary point of contact for customers providing exceptional service and support throughout the transportation and logistics process. This role is responsible for managing customer inquiries coordinating shipment activities resolving service-related issues and ensuring accurate and timely communication between customers carriers terminals and internal stakeholders. The ideal candidate is a seasoned customer service professional with strong leadership abilities exceptional organizational skills and a passion for delivering an outstanding customer experience in a fast-paced logistics environment.

Schedule

• Monday - Friday 9:00am - 5:30pm

Key Responsibilities

• Serve as the primary escalation point for customer inquiries shipment issues and service concerns.

• Manage and monitor delivery and return orders ensuring timely resolution and customer satisfaction.

• Coordinate closely with warehouse transportation and operations teams to support daily workflow and order execution.

• Provide guidance and support to customer service team members helping to resolve complex customer issues.

• Track investigate and resolve shipment discrepancies returns and delivery exceptions.

• Maintain accurate customer records order information and service documentation within company systems.

• Proactively communicate shipment updates delays and solutions to customers and internal stakeholders.

• Analyze recurring service issues and recommend process improvements to enhance operational efficiency and customer satisfaction.

• Assist management with daily operational planning reporting and service performance metrics.

• Support special projects and cross-functional initiatives as needed.

Qualifications

• 3 years of customer service experience preferably within transportation logistics supply chain or distribution environments.

• Proven ability to manage complex customer situations and resolve issues effectively.

• Strong verbal and written communication skills.

• Excellent organizational multitasking and time management abilities.

• Proficiency in Microsoft Office Suite and experience working within customer service and transportation management systems.

• Ability to work independently and make sound decisions in a fast-paced environment.

• Strong problem-solving and analytical skills.

• Professional positive and customer-centric approach.

• Experience mentoring or supporting team members is preferred.

Company Benefits

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

PayRange

$25.00-28.00 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leaveveteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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