Senior Customer Service Representative

The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing credit management and customer service.

Responsibilities

Customer Service & Credit Management

• Support with inbound/outbound phone calls
• Communicate with customers over the phone email and online chat to resolve their questions or concerns
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers completing manual store orders and manage add ons/change request
• Coordinate and disseminate corporate marketing and other company information to the stores
• Maintain filing system for invoices reports and other customer-related information
• Support specialty orders such as school lunch WRC and DIG
• Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
• Support with all SCC communication and redelivery
• Ability to manage multiple priorities multi-task
• Meet performance metrics/objectives

Qualifications :

• High School diploma/GED
• Minimum 1 year of Customer Service experience bookkeeping or general accounting experience
• Ability to work independently and as a team
• Excellent communication interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift/schedule holidays and weekends
• Call Center Soft skills preferred

Additional Information :

Benefits:

• Paid Holidays and Vacation 
• Medical Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness nutrition and wellness programs 
• Fertility benefits
• Adoption assistance
• 401k matching contributions 
• 15% off the purchase price of stock 
• Company bonus 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time