Senior Customer Experience Designer (UX & Creative) US

• Own the UX and design execution for assigned loyalty rebate promotion and sweepstakes programs including registration receipt upload earning redemption and communications. Balance client goals usability platform capabilities and program rules.
  
• Design polished brand-led responsive sites landing pages microsites and supporting communications and extend creative direction across email social and promotional assets as needed.
  
• Present and explain experience and creative decisions to clients gather and resolve feedback and lead working discussions for assigned work while partnering with the VP of Customer Experience on overarching strategy and key accounts.
  
• Use AI tools including Claude Design where appropriate as part of concepting prototyping and production while applying critical design judgment to every output.
  
• Use emerging tools to analyze requirements draft supporting materials document decisions and improve repeatable creative and production tasks.
  
• Partner with Sales Account Management Delivery Product and Development to identify build constraints flag risks and trade-offs early and shape compelling achievable customer experiences.
  
• Collaborate with Product on reusable UX patterns templates and design-system improvements and help document and refine how client experiences move from scope through approval and production.
  
• Maintain accessibility responsiveness brand consistency and alignment with program rules; contribute thoughtful critique and work constructively across distributed teams.
  

• 5 years of experience in UX digital product or visual design or equivalent demonstrated capability. Portfolio strength design judgment and ownership matter more than a specific number of years.
  
• Senior-level design judgment with a strong eye for typography composition hierarchy interaction and detail and the ability to critically evaluate and refine work to a polished standard without constant art direction.
  
• A portfolio link or relevant design samples demonstrating strong visual execution brand-led digital experiences UX thinking across journeys and responsive layouts and at least one substantial project or work-stream carried from concept through execution.
  
• Experience taking meaningful design work from brief through execution managing competing priorities and proactively moving work forward while maintaining quality.
  
• Solid UX fundamentals including user journeys interaction design responsive and mobile-first experiences and an understanding of how visual decisions support usability.
  
• Strong command of professional design tools such as Figma and Adobe Creative Suite including the ability to create refine and prepare polished digital creative and interactive prototypes.
  
• Demonstrated hands-on use of AI tools in creative or production work with the ability to evaluate and improve AI-generated output. Claude experience is welcome but not required.
  
• Confidence presenting and explaining design work receiving feedback constructively and collaborating across disciplines. Experience with senior enterprise stakeholders is a plus.
  
• A hands-on individual-contributor mindset with the resourcefulness to move between experience design campaign creative prototyping and adjacent production needs and the judgment to know when to decide seek input or flag risk.
  
• Experience in loyalty promotions rebates sweepstakes incentive marketing agency or client services CPG or retail SaaS platforms design systems configurable templates or WCAG accessibility standards is a plus.
  

Location:

• The US or Canada. The company is distributed nationally and internationally so the majority of communication occurs electronically.
  
• Core hours: 8:00am to 4:00pm PT with occasional early or late calls to overlap with the Europe and India teams.
  

Compensation:

• The typical hiring range for this role is $80000$95000 annually. This range reflects our commitment to our compensation philosophy internal equity and comes with a competitive and comprehensive total rewards package. Base pay will be determined based on role-related skills knowledge and experience.