Senior Customer Engineering Manager, Majors Texas

Texas US

At Cloudflare we are on a mission to help build a better Internet. As the Manager of Customer Engineering you will lead inspire and grow a team of high-performing quota-carrying Customer Engineers who serve as trusted technical advisors across the entire customer this role you will partner closely with Regional Sales Leadership to execute on our technical go-to-market strategy drive platform adoption and ensure your team consistently delivers measurable business outcomes for enterprise clients. We are looking for an empathetic commercially-minded engineering leader who thrives in a dynamic environment and is passionate about leveraging modern AI-augmented workflows to scale team impact.

• Team Leadership & Talent Development: Recruit hire coach and retain a high-performing team of Customer Engineers fostering a culture of technical excellence continuous learning and strategic customer advisory.
• Go-To-Market & Revenue Strategy: Partner directly with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities ensure seamless technical execution (PoCs architectural reviews) and drive revenue growth across both new acquisition and account expansion targets.
• Lifecycle Technical Governance: Oversee the technical health onboarding and long-term platform adoption of your teams account portfolio serving as a point of escalation for complex architectural challenges or customer risk factors.
• Commercial Accountability: Track and manage team performance against variable quotas SaaS adoption metrics and time-to-value milestones ensuring your CEs effectively connect Cloudflares capabilities to executive business ROI.
• Process & AI Automation Scaling: Champion the integration of internal AI tools and automated workflows across your team to reduce administrative friction (e.g. automated RFPs sandbox provisioning) empowering CEs to maximize time spent on high-value customer engagements.
• Cross-Functional Collaboration: Serve as the strategic bridge between your field team and Cloudflares Product Engineering and Customer Success organizations to advocate for customer feature requests share competitive intelligence and refine market positioning.

• Leadership Experience: 5 years of experience managing leading or mentoring customer-facing technical teams (e.g. Customer Engineering Solutions Engineering Sales Engineering or Forward Deployed Engineering).
• Technical Breadth: Strong background in web security networking protocols (DNS routing DDoS mitigation) cloud infrastructure and enterprise SaaS architecture.
• Commercial Acumen: Proven track record of success in a revenue-aligned or quota-carrying organization with deep familiarity with SaaS metrics enterprise sales cycles and value realization strategies.
• Operational Drive: Experience using telemetry data and health metrics to manage team performance mitigate churn risks and drive account expansion.
• Communication & Influence: Exceptional executive presence and communication skills with a proven ability to interface with C-level stakeholders and translate complex technical topics into business value.

• Cloudflare & Edge Ecosystem: Hands-on experience with or deep understanding of Cloudflares Developer Platform specifically Workers AI AI Gateway and Vectorize.
• AI & Automation Mindset: Familiarity with leveraging Large Language Models (LLMs) prompt engineering or modern automated workflows to optimize team productivity and operational efficiency.
• Technical Aptitude: Experience with scripting or programming languages (e.g. JavaScript Python) to better guide your team in edge computing and API integration discussions.

This role offers a competitive base salary along with a variable compensation plan tied directly to regional team performance revenue acquisition and portfolio growth targets. Final compensation packages are determined by location level and candidate experience.

Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflares Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity
This role is eligible to participate in Cloudflares equity plan.

Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.