Senior CRM System Administrator

About SchoolMint:

SchoolMint is a leading provider of K-12 Enrollment Solutions. As school choice expands and student recruitment grows more competitive SchoolMint will help parents students and customers overcome their toughest enrollment challenges.

SchoolMints mission is built on our core values: No Jerks Period; We Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive collaborative culture and commitment to exceptional customer service.

Role Overview:

We are seeking a detail-oriented and tech-savvy Systems Administrator with a strong background in CRM managementspecifically HubSpot and Salesforceto join our growing team. This role is ideal for someone who combines a deep understanding of IT systems with a background in accounting and computer science and who has hands-on experience tracking and reporting SaaS business metrics.

Location: Remote in select US states and San Jose Costa Rica.
Hours: Available to work core hours aligned with the Eastern (EST) or Central (CST) time zones

What will I do

CRM Administration:

• Manage configure and maintain CRM platforms (HubSpot and Salesforce).
• Implement workflows custom fields integrations and data hygiene processes.
• Collaborate with Sales Marketing and Customer Success teams to optimize CRM usability and performance.

Systems Management:

• Oversee system infrastructure related to CRM and other business software tools.
• Monitor performance and ensure system reliability and security.

SaaS Metrics & Reporting:

• Track and report key SaaS metrics such as MRR ARR CAC LTV churn and customer engagement.
• Develop dashboards and regular reports to provide visibility into performance and growth.
  
  

Cross-Departmental Collaboration:

• Partner with Finance and Executive teams to align metrics and reporting with business goals.
• Provide training and documentation to end-users as needed.
  
  

About You:

• Bachelors degree in Accounting Computer Science or a related field.
• 35 years of experience in system administration with a focus on CRM platforms.
• Strong background in CRM backend configuration automation and integration for Salesforce and HubSpot.
• Strong understanding of CRM data structures and reporting tools.
• Experience with SaaS business models and associated KPIs/metrics.
• Familiarity with system integrations APIs and automation tools.
• Proven experience in end-to-end system migration projects
• Certifications in Salesforce
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Detail-oriented with a passion for process improvement.
• Hard-working independent and able to thrive in a fast-paced environment.
  
  

• Experience with tools such as Salesloft Planhat Totango Zendesk and Dataloader.
• Familiarity with SQL APEX and other querying or scripting tools used for data management and CRM customization.
• Experience with HubSpot administration.
  
  

Why SchoolMint

Join a supportive mission-driven company that values growth collaboration and innovation. Heres what youll enjoy as part of the SchoolMint team:

• Comprehensive Health Benefits: Medical Dental Vision Employee Paid Life Insurance and Disability Insurance.
• Paid Time Off Benefits: PTO Sick Days Floating Holidays Volunteer Day and Winter Recess.
• 401(K): Including employer contribution after a 90-day waiting period.
• Professional Development: Educational Assistance Program industry conference access and internal training resources.
• Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.