Senior Creative Operations Lead, Brand

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

As the Senior Creative Operations Lead Brand you own how work moves through the Brand organization. You design evolve and lead the operational systems that enable high-quality creative output across campaigns content events video and evergreen productionglobally and at scale.

You operate as a highly senior individual contributor and strategic operator acting as a trusted partner to Creative Directors Associate Creative Directors and Marketing leadership. Your work brings calm to complexity alignment across teams and rigor to how creative work is planned delivered and sustained.

Brand Operations Strategy & Ownership

• Own and evolve the end-to-end creative operations model for the Brand teamfrom intake through launch
• Define and continuously improve intake briefing resourcing prioritization and delivery processes
• Serve as the senior point of accountability for how work flows across creative production and execution
• Drive cross-Marketing alignment on operating models expectations and ways of working
• Act as a strategic partner to Marketing PMM Events Growth and Regional teams
  
  

Planning Capacity & Delivery Enablement

• Partner with creative leadership to forecast workload capacity and resourcing needs
• Balance internal teams freelance support and agency partners to enable scale and specialization
• Set clear expectations around scope timelines and deliveryand hold teams accountable
• Proactively identify risks dependencies and tradeoffs guiding teams toward resolution
• Navigate ambiguity and competing priorities with confidence diplomacy and decisiveness
  
  

Systems Process & Tooling

• Own and optimize Asana workflows templates SLAs and reporting across Brand
• Build scalable operational playbooks for campaigns events video and always-on production
• Identify and implement tools automation and AI-assisted workflows where they meaningfully improve speed quality or visibility
• Ensure operational systems support both creative excellence and team sustainability
  
  

Financial & Vendor Stewardship

• Oversee creative budgets vendor spend and forecasting in partnership with Finance
• Lead agency onboarding scoping and procurement needs
• Ensure financial rigor transparency and efficiency across Brand production
• Partner with People Finance and Marketing leadership on org health resourcing strategy and long-term scale
  
  

• 810 years of experience in creative project management creative operations or production management
• Proven experience leading operations for in-house creative or brand teams
• Deeply fluent in creative workflows across brand campaigns video motion and events
• Trusted communicator who can influence without authority
• Thrives in fast-paced high-growth environments
• Operates as the operational authority for Brand Creative.
• Thinks in systems not tasks; designs processes that scale
• Influences without direct authority through trust clarity and consistency
• Brings structure and calm to high-volume high-visibility creative ecosystems
• Balances strategic foresight with strong executional follow-through
• Acts as a connective layer between creative ambition and operational reality

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $122000 and $192000/year with an expected On Target Earnings (OTE) between $144000 and $226000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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