Senior Consultant – State and Local Government

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.
• Manage the end-to-end application lifecycle ensuring efficient processing and achievement of client-defined KPIs and performance metrics.
• Develop and maintain complaint-resolution procedures escalation protocols contractor requirements customer disclosures and related program documentation.
• Build productive working relationships with clients and colleagues through strong communication preparation and follow-through.
• Participate in client meetings workshops interviews and working sessions communicating effectively with stakeholders and escalating broader project issues as appropriate.
• Provide day-to-day guidance mentoring and first-level review for junior team members and subcontractors assigned to the workstream.
• Support project administration activities including schedules deliverable tracking action-item management and project documentation.
• Oversee the intake investigation escalation resolution and documentation of consumer complaints and issues.
• Partner with contractor management quality assurance monitoring and compliance customer service technology marketing and program operations teams to identify and mitigate consumer risks.
• Monitor consumer protection metrics and analyze complaints customer feedback inspections and program data to identify trends and systemic risks.
• Develop corrective actions and program improvements in response to identified consumer protection issues.
• Support fraud waste and abuse prevention activities and the escalation of potentially improper contractor or program activity.
• Develop training guidance and consumer-facing materials that clearly communicate customer rights program requirements and available avenues for assistance.
• Provide consumer protection reporting and recommendations to program leadership and state clients.

What You Will Need:

• No sponsorship is available for this position
• Bachelors degree from an accredited college or university
• Minimum of THREE (3) years of experience in consulting government energy utilities public policy sustainability infrastructure data analytics program operations or a related field
• Experience managing assigned workstreams conducting analysis and developing client-facing reports presentations or other deliverables
• Strong analytical written verbal and interpersonal communication skills
• Ability to manage multiple priorities and work effectively in a collaborative consulting environment
• Proficiency with Microsoft PowerPoint Excel Word and Teams
• Ability to travel as required

What Would Be Nice To Have:

• Experience supporting government agencies public authorities utilities regulators or mission-driven organizations
• Experience supporting program implementation PMOs grants management policy analysis or business-development efforts
• Graduate degree and/or relevant professional certification

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What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.