Senior Consultant | Infrastructure-Contact Center | IVR Concepts

POC: Raju

Job Details:
Job title: Senior Consultant
Work Location with Zip code: Charlotte NC 28273
Duration of the project: 6 Months

This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role NO
Vendor rate range: $60
Minimum years of experience required: 5-8 Years
Would you require the candidates to meet you for an in-person interview: Video/Virtual Interview
Education Qualification required: BE

Must have skills:
Manual or Automation Testing
API Testing
SQL

Nice to have skills
IVR
Nuance IVR Avaya
Cyara

Detailed Job Description:
The IVR QA Lead is responsible for ensuring the quality reliability performance and customer experience of Interactive Voice Response IVR systems. This role leads QA activities across IVR applications voice platforms speech recognition systems call flows integrations and customer selfservice solutions.

Minimum years of experience: 5-8 years
Education: Bachelors or Master of Engineering

The top 3 responsibilities would expect the Subcon to shoulder and execute:
Design develop test and maintain high performance scalable and secure Java applications
Handson experience with API creation RAG Vector databases
Build and maintain Microservices based architectures

Project Code: SDIT Customer Experience Tech Offshoring