Senior Computer Specialist

Job Description

Department of Family Medicine has an outstanding opportunity for a Senior Computer Specialist to join their team.

Reporting to the Department of Family Medicine IT Director theSenior Computer Specialistprovides advanced technical support and day-to-day operational management of MEDEX Northwests distributed technology environment. As the primary technology support resource dedicated to MEDEX Northwest this position ensures reliable secure and responsive technology services that support physician assistant education admissions student services accreditation activities and administrative operations across multiple campuses.

Working closely with the IT Director MEDEX leadership faculty staff students and campus partners this position provides hands-on technical expertise while supporting classroom technology endpoint management cloud services collaboration platforms and enterprise technology systems that directly support one of the nations premier physician assistant education programs.

50% Endpoint Classroom & Collaboration Technology Support

• Serve as the primary technical resource for endpoint devices classroom technology audiovisual systems collaboration platforms and end-user support across all MEDEX Northwest campuses.
• Deploy configure maintain and troubleshoot enterprise endpoint devices classroom technologies and collaboration tools while ensuring reliable technology services that support instructional administrative and program operations.

20% IT Operations Coordination

• Coordinate day-to-day IT operations across multiple campuses maintain technology inventories monitor operational performance support technology initiatives and ensure consistent service delivery that advances educational admissions accreditation and administrative objectives.

15% Documentation Training & Knowledge Management

• Develop and maintain technical documentation operational procedures end-user resources and technology training while promoting knowledge sharing and operational continuity.

5% Systems Administration & Cloud Infrastructure Support

• Support cloud services networking infrastructure endpoint security backup services system maintenance and compliance with University technology and security standards.

5% IT Asset & Procurement Coordination

• Coordinate procurement activities software licensing equipment lifecycle management and technology inventory in partnership with departmental leadership.

5% Professional Development

• Participate in professional development activities and apply emerging technologies and industry best practices to continuously improve IT services and user experience.

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except where there are legal requirements.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

• Bachelors degree in Computer Science Information Technology or a related field or an equivalent combination of education and relevant experience.
• Six (6) or more years of progressively responsible experience in IT support systems administration or a related field.

Additional Qualifications

• Experience supporting Microsoft 365 Microsoft Teams Zoom or similar collaboration platforms.

• Strong troubleshooting analytical and problem-solving skills.
• Experience supporting environments with security and compliance requirements including HIPAA and FERPA.
• Demonstrated ability to create clear and concise technical documentation.
• Excellent written and verbal communication skills.
• Ability to work independently while managing competing priorities in a fast-paced multi-site environment.
• Demonstrated professionalism and the ability to handle confidential information.

Preferred Qualifications

• Experience supporting distributed or multi-site organizations.

• Experience working in higher education or academic environments.
• Familiarity with identity and access management systems including Active Directory.
• Experience with scripting or automation tools such as PowerShell or Bash.
• Experience using or evaluating AI tools and technologies to improve efficiency automate tasks or enhance IT support and service delivery.
• Experience coordinating with third-party vendors or managed service providers.

Working Conditions

• Work is performed in office classroom and remote support environments.

• Must be able to lift and transport technology equipment weighing up to 50 pounds.
• Occasional evening or weekend work is required to support events maintenance activities or urgent operational needs.
• Occasional travel is required to MEDEX Northwest campuses including Seattle Tacoma Spokane Anchorage (University of Alaska Anchorage) and Kona (University of Hawaiʻi) with most travel planned in advance.
• Must be able to respond to urgent technology issues and support critical systems when needed.

Please submit:

• A current resume.
• A cover letter describing your relevant experience and interest in the position.

TheDepartment of Family Medicineis one of the largest academic departments within the University of Washington School of Medicine and is nationally recognized for excellence in education research clinical care and community engagement.

MEDEX Northwestis the University of Washingtons nationally recognized Physician Assistant (PA) education program. Since 1969 MEDEX has prepared highly skilled physician assistants committed to improving access to healthcare particularly in rural underserved and medically complex communities throughout the WWAMI region. The program operates across campuses in Seattle Tacoma Spokane Anchorage (Alaska) and Kona (Hawaiʻi) providing innovative distributed medical education in partnership with healthcare organizations and communities across the Pacific Northwest and beyond.

As the Senior Computer Specialist youll play a key role in supporting faculty staff students and leadership by delivering reliable secure and innovative technology solutions that enable educational excellence and support the continued success of one of the nations premier PA education programs.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.