Senior Cloud Support Engineer I

As a Senior Cloud Support Engineer you will deliver advanced technical support for the Strategy Cloud platform and product this role you will focus on resolving complex high-impact customer issues driving technical best practices across the Strategy Community and continuously deepening product knowledge to ensure an exceptional customer experience. 

To thrive in this position you should bring a strong passion for cloud technology a track record of technical leadership and the ability to solve challenging problems in fast-paced environments. We are looking for a collaborative engineer who takes pride in mentoring others and elevating service standards.

Responsibilities:

• Provide advanced support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies acting as an escalation point for Cloud Support Engineers. 
• Develop and maintain strong relationships with Strategy customers and partners through daily high quality interactions during customer project development production system maintenance and critical incident resolution. 
• Collaborate and communicate effectively with peers internal application and software development teams and other cross-functional groups to ensure timely and effective resolution of customer issues. 
• Prioritize and communicate product defects and enhancements to development teams providing detailed technical context and participating in follow-up discussions as needed. 
• Contribute to the growth of the Strategy Community by creating and reviewing customer-facing documentation of technical solutions and product documentation addendums ensuring high quality and accuracy. 
• Lead the day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage. 
• Contribute to the creation and improvement of Standard Operating Procedures (SOPs) and best practices to improve team efficiency service quality and platform reliability. 
• Provide technical guidance coaching and mentoring to junior team members helping to develop their technical skills and support capabilities. 
• Participate in and sometimes lead internal technical training sessions knowledge-sharing activities and continuous improvement initiatives. 

Qualifications :

• Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science) or equivalent practical experience. 
• 3-5 years experience supporting administering or operating cloud-based platforms or Business Intelligence enterprise applications in a customer-facing role. 
• Strong experience with Kubernetes Python REST API Java SQL HTML or XML/XSL technologies. 
• Windows/Linux system administration knowledge including networking security and performance troubleshooting. 
• Functional knowledge of cloud technologies and service providers like Azure AWS and GCP including core services such as compute storage networking and identity/access management. Certification preferred.
• Proven strong analytical and advanced troubleshooting skills including experience performing root cause analysis for complex incidents. 
• Strong time management skills to prioritize workload lead incident resolution multi-task meet deadlines and manage competing priorities under pressure. 
• Excellent oral and written English communication skills including the ability to explain complex technical issues to both technical and non-technical audiences. 
• Experience contributing to process improvements documentation quality or operational best practices in a technical team. 
• Experience providing technical guidance or mentoring to junior engineers or team members. 

This is a 100% on-site position based in our Tysons Corner office. The working hours for this role are Monday through Friday from 8:30 AM to 6:00 PM.

Additional Information :

Compensation  

The base salary range for this role is $83100 to $149500 and represents a good faith estimate of the range at the time of posting.  Strategy maintains broad salary ranges to account for differences in skills experience qualifications internal peer equity market conditions and business needs.   

Candidates are typically placed within the range based on these factors and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs sales incentives equity awards and comprehensive benefits as applicable. 

Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race creed color religion national origin gender sex sexual orientation gender identity disability veteran status age genetic information or any other legally-protected basis.

Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process.  If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at .

Visit Strategys Careers page for additional information.

Remote Work :

No

Employment Type :

Full-time