Senior Client Success Manager

Finalsite is the most valued partner for K12 schools to build trust strengthen community and grow enrollment. Ranked among the best EdTech Companies in America Finalsite supports more than 7000 schools and districts worldwide with an integrated platform for websites communications mobile apps enrollment and marketing services.

Headquartered in Glastonbury Connecticut Finalsite is a global company with employees working remotely across nearly every U.S. state as well as throughout Europe South America and Asia.

We believe people do their best work when they feel supported connected and empowered to grow. Thats why we invest in our employees through competitive benefits professional development opportunities and a collaborative culture built on partnership and purpose. Whether youre looking to expand your skills take on new challenges or make a meaningful impact in education Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite every interaction matters with our clients with each other and with the schools and families we serve. Join us and help shape stronger school communities around the world

The Senior Client Success Manager (CSM) at Finalsite is a strategic post-sale partner responsible for managing a portfolio of named accounts. This experienced relationship-driven role is accountable for the overall health and success of their assigned book of business focusing on retention growth referenceability and client advocacy. The CSM drives long-term value by understanding each clients unique goals ensuring product adoption providing proactive engagement and tailored guidance and acting as the voice of the client internally across the Finalsite organization.

100% Remote - Anywhere within the US

• Strategic Client Partnership: Serve as a consultative advisor understanding client organizational structure (K12 charter independent) and strategic goals.

• Account Ownership & Retention: Drive net revenue retention and manage the renewal process through proactive relationship-building and value articulation.

• Value and Adoption Driver: Maximize product adoption and demonstrate platform value to reinforce client investment and loyalty.

• Growth Identification: Proactively identify qualify and transition upsell and cross-sell opportunities to the Sales team.

• Supplemental Services Sales: Proactively sell training and consulting services to accelerate and deepen product adoption.

• Risk Management: Monitor client health (scores CSAT/NPS usage) and proactively implement strategic interventions to mitigate churn risk.

• Client Advocacy: Act as the internal advocate coordinating cross-functional teams to remove technical commercial or operational roadblocks.

• Internal Leadership: Identify and lead cross-organizational conversations to improve communication and reduce friction.

• Market and Industry Expertise: Serve as a knowledge leader for market trends industry developments and competitor strategies.

• Team Support and Mentorship: Play a support role in other team members projects and success meetings and provide mentorship opportunities by inviting them into your projects.

• Innovation and Adaptability: Adapt to changes in the market customer needs and technology and introduce innovative strategies processes or products for growth.

• Process Excellence: Ensure data integrity by completing all tasks in the Client Success Platform (ChurnZero) SalesForce and adhering to team SOPs. Consistently execute and log all required engagement activities for proactive and timely client portfolio support.

• 5-7 years of experience in client success support sales implementation or a related function preferably in a SaaS or education-focused environment.

• Excellent communication and interpersonal skills; empathetic consultative and confident in negotiation and conflict resolution scenarios.

• Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.

• Strong multitasking ability in a fast-paced environment with the agility to shift priorities as needed.

• Ability to work independently while also contributing to a highly collaborative team culture.

• Bachelors degree or equivalent experience.

• A passion for K12 education and commitment to Finalsites mission.

Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of the United States. Current residency as well as continued residency within the United States is required to obtain (and retain) employment with Finalsite.

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at Experience:

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