Senior Client Relationship Executive

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Visit our website to discover how Sun Life is making life brighter for our customers partners and communities.

Senior Client Relationship Executive

Locations: Opportunities available for US - Southeast Central and Mid-Atlantic Regions

As a Senior Client Relationship Executive (SCRE) youll serve as a strategic advisor and relationship manager for some of our most valued clients and broker partners. Youll work closely with employers that have sophisticated benefits programs absence management solutions and complex technology integrations.

In this highly visible role youll combine relationship management business consulting and growth strategy to ensure clients receive exceptional service while maximizing the value of their partnership with Sun Life.

If you thrive in a consultative client-facing environment and enjoy solving complex business challenges wed love to hear from you.

What Youll Do

Build Strategic Client Relationships

• Serve as the relationship manager for a diverse portfolio of large and complex group benefits clients.
• Develop and maintain strong partnerships with clients benefit administrators brokers and key stakeholders.
• Act as a trusted advisor helping clients optimize their benefits programs and achieve their business objectives.
• Lead proactive business reviews and strategic discussions focused on performance service and growth opportunities.

Drive Client Retention and Growth

• Partner with clients and brokers to identify opportunities to expand Sun Life products and services.
• Support retention efforts through thoughtful renewal strategies and ongoing relationship management.
• Collaborate with sales underwriting implementation and service teams to deliver value-driven solutions.
• Help achieve client satisfaction loyalty retention and revenue growth objectives.

Deliver Exceptional Client Experiences

• Anticipate client needs and proactively develop solutions to address challenges.
• Coordinate internal resources to ensure timely issue resolution and seamless service delivery.
• Guide clients through implementation enrollment and ongoing benefits administration processes.
• Educate clients on industry trends market developments and best practices.

Lead Through Collaboration

• Serve as a key liaison between clients brokers and Sun Life teams.
• Influence and align cross-functional partners to deliver exceptional outcomes.
• Share expertise and provide leadership within the account management organization.
• Foster a culture of partnership accountability and continuous improvement.

What You Will Bring

Required Qualifications

• 5 years of experience in group employee benefits account management client relationship management
• Experience managing large complex client relationships and delivering strategic business solutions.
• Strong presentation communication and consultative relationship-building skills.
• Proven ability to influence stakeholders and collaborate across multiple teams.
• Strong business financial analytical and problem-solving capabilities.
• Current insurance license or ability to obtain one upon hire.

Preferred Qualifications

• Experience supporting national key or strategic accounts.
• Knowledge of group benefits absence management and employee benefits administration.
• Understanding of benefit technology integrations including APIs and data exchange solutions.
• College degree preferred.
• Certified Leave Management Specialist (CLMS) designation preferred.

Skills That Will Help You Succeed

• Strategic relationship management
• Client retention and account growth
• Group Employee Benefits and insurance expertise
• Executive-level communication
• Cross-functional leadership and influence
• Business planning and consulting
• Project management and organization
• Creative problem-solving and critical thinking

Travel

• Travel is required approximately 50% to 60% of the time depending on territory needs.
• Locations: Opportunities available for US - Southeast Central and Mid-Atlantic Regions

Why This Role

This is an opportunity to become a trusted partner to leading employers and brokers while helping shape the client experience for one of the industrys most respected employee benefits organizations. Youll have the chance to influence strategy build meaningful relationships and directly contribute to client success and business growth.

At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Salary Range: $101700 - $152600

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We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.