Senior Claims Adjuster

A path for every ambition.

At HUB we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us and equally for the people who make that possible every day.

Were creative thinkers and determined doers guided by values that show up in how we work together: with empathy adaptability accountability and a genuine commitment to one anothers success. We foster bold ideas celebrate curiosity and share what we know. Because when people grow the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms at their speed toward their future. We hold that same commitment to the people building careers here.

Whether youre starting out or leveling up youll find the resources to evolve the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Proper Insurance is a Managing General Agent (MGA) and a division of SPG operating with full claims handling authority. We offer a commercial policy designed from the ground up to cover short-term rental properties one of the fastest-growing and most nuanced segments in modern insurance.

We are looking for an experienced Senior Claims Specialist to manage a caseload of property claims weighted toward higher-complexity files coverage disputes large losses and litigated claims. Youll operate with a high degree of independence acting as a trusted authority on Propers property coverage forms and a mentor to adjusters earlier in their careers escalating only when a file is genuinely novel or precedent-setting.

Coverage Analysis & Investigation

• Independently analyze complex and disputed coverage scenarios across Propers STR property coverage forms

• Identify coverage gaps and exposure that less-experienced adjusters may miss

• Explain complex or unwelcome coverage determinations to insureds clearly and with empathy

File Management & Resolution

• Own a caseload of property claims weighted toward high-complexity large-loss and litigation files with latitude to carry specialty files beyond your core diary

• Act autonomously on the large majority of claim decisions; escalate only genuinely novel or precedent-setting issues

• Build and validate advanced Xactimate estimates (custom macros profiles sketch tools) and provide peer review for less-tenured adjusters

Customer Experience

• Serve as the point of contact for insureds navigating difficult or high-stakes claims elevating the experience and de-escalating disputes independently

• Model the communication standard the rest of the team is coached toward

Compliance & Audit Readiness

• Produce exemplary defense-ready file documentation that clearly articulates coverage positions

• Maintain a zero-miss compliance record and advise on emerging regulatory issues

Subrogation & Mentorship

• Proactively investigate and preserve subrogation rights on complex property claims

• Coach and mentor less-tenured adjusters on file handling documentation and difficult conversations

• 5 years of property claims adjusting experience including demonstrated experience with coverage disputes large losses or litigated files

• Deep working knowledge of residential or STR-specific property coverage forms

• Advanced proficiency with Xactimate including custom macros/profiles and sketch tools

• Strong written communication skills and a track record of audit-ready documentation

• Demonstrated autonomy and sound judgment on complex claim decisions

• Experience mentoring coaching or peer-reviewing other adjusters

• Active adjuster license(s) as required by jurisdiction

• Experience with short-term rental habitational or specialty commercial property lines is a plus

The expected salary range for this position is $85000 to $100000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level.

What we offer you

We invest in your growth. HUB offers structured training licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits retirement savings matching and company-paid life and disability plans
• Generous paid time off paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative high-performing culture with meaningful engagement community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North Americas largest insurance brokers delivering risk management insurance employee benefits retirement and wealth management solutions to businesses and individuals across the United States and Canada through locally led teams backed by national expertise giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by applicable federal state or local law.

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