Senior Catalog Systems Analyst – AI & Automation

Job Description:

Our Opportunity
Chewy is looking for a passionate data-driven Senior Merchandising Operations Analyst to join our Catalog Operations Team based in Plantation FL or Boston MA.

Catalog Operations sits within the larger Merchandising Operations group which is responsible for creating the systems services and process infrastructure that support all Chewy businesses. The teams mission is to be the backbone for Chewys Business and Category teams helping drive long-term customer trust business growth and profitability. We own Catalog Content and Vendor Systems & Services that include automation product program and operational components.

The ideal candidate will bring a strong mix of information systems knowledge merchandising business process expertise data analysis capability and a forward-looking mindset toward automation and AI-enabled process improvement. This person will play a key role in owning and improving catalog data completeness across Chewys item-level data ensuring that our catalog is accurate complete usable and optimized to support customer discovery product detail page quality business decision-making and operational scale.

This role requires someone who is innovative diligent and deeply ownership-oriented. The ideal candidate is curious capable of deep-diving complex data and process issues and motivated to identify where AI automation and improved tooling can create meaningful operational leverage. They should be an advocate for responsible AI adoption actively seeking opportunities to use emerging tools to improve quality speed visibility and scalability across Catalog Operations.

What Youll Do

• Own and improve catalog data completeness across assigned areas of the Chewy catalog ensuring item-level data is accurate complete consistent and usable for customer-facing experiences internal operations and business decision-making.
• Serve as a subject matter expert independently overseeing a specific body of work or process across 12 high-visibility high-complexity areas.
• Execute work within assigned areas identify and eliminate risks issues defects and process gaps and create mechanisms to monitor data quality completeness and operational performance.
• Use data analysis to identify catalog completeness gaps root causes business impact and opportunities to improve customer discovery PDP quality operational efficiency and category team outcomes.
• Champion the use of AI automation and scalable tooling to improve Catalog Operations processes reduce manual work increase quality and accelerate decision-making.
• Partner with technical teams to drive systems improvements AI-enabled workflows automation opportunities and elegant analytical tools with a high degree of autonomy.
• Develop standard operating procedures process documentation reporting mechanisms and governance routines that improve consistency scalability and accountability.
• Communicate metrics data insights completeness trends AI-enabled opportunities and business impact to leaders in a way that informs prioritization and decision-making.
• Synthesize large quantities of complex data into usable actionable insights for business operations product and technical stakeholders.
• Support ad hoc projects and initiatives involving Catalog systems content quality data completeness process automation and operational improvement.
• Educate and partner with cross-functional stakeholders including Business Category Product Engineering Vendor Systems and Operations teams.
• Mentor junior team members and contractors when needed.

What Youll Need

• BA in Economics Finance Business Computer Science Engineering Information Systems or a related field or equivalent experience. Masters degree preferred.
• 23 years of experience in business systems merchandising operations catalog operations data analytics or a related subject-matter expert capacity.
• Strong understanding of catalog data item-level attributes product content operational workflows data quality or ERP/catalog systems.
• Background in creating managing and improving metrics and KPIs using quantitative analysis.
• Demonstrated ability to identify process inefficiencies and use automation AI tools or scalable mechanisms to improve quality speed and operational leverage.
• Proficient in SQL.
• Advanced experience with Microsoft Office products.
• Superior attention to detail and experience creating mechanisms to monitor data integrity completeness and operational performance.
• Strong communication verbal written and interpersonal skills with the ability to translate complex analysis into summarized business terms.
• Ability to communicate effectively with technical teams and influence cross-functional stakeholders.
• An entrepreneurial mindset and a driving passion to challenge improve and modernize current processes.
• Curiosity and openness toward emerging technologies including AI-enabled tools and a willingness to test learn and responsibly apply them to improve business processes.
• Demonstrated ability to work in a team environment.
• Ability to operate in ambiguous environments with speed ownership and commitment to quality.
• Position may require occasional travel.

Bonus

• Relevant work experience using Python or R for data analytics.
• Data visualization skills using Tableau or an equivalent data visualization tool.
• Experience using AI tools automation platforms or machine learning-enabled workflows to improve operational processes data quality or analytical efficiency.
• Prior experience with software quality processes and Atlassian tools such as Confluence and Jira.
• Prior experience with ERP PIM catalog management or item master data systems.
• E-commerce background is a plus.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .

Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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