Senior Case Manager

A career with Johnson County Government is more than just a job it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values we provide excellent public service seeking always to improve ourselves and our organization. We offer wonderful benefits retirement plans wellness incentives a great organizational culture and much more! If youre searching for something more than just a job something akin to a calling then consider the challenge and opportunity of being a member of Johnson County Government!

This position will close on 11:59pm Friday October 30th 2026.

The Field Services Senior Case Manager provides leadership coaching and oversight to ensure the consistent delivery of high-quality community supervision and case management services. This position develops staff supports organizational priorities and promotes operational excellence accountability and continuous improvement while fostering collaborative partnerships that enhance public safety and improve outcomes for clients and the community. The Senior Case Manager builds a culture where technical excellence ethical conduct accountability collaboration and respect are equally valued as essential components of exceptional public service.

Essential Duties:

• Lead and Develop Staff
  • Provides day-to-day leadership coaching mentoring and support to assigned staff; establishes performance expectations and promotes accountability professional growth collaboration and development of future leaders.
• Ensure Quality Community Supervision and Case Management
  • Ensures consistent delivery of high-quality person-centered community supervision and case management services through application of evidence-informed practices departmental policies documentation standards and individualized responses to assessed risks and needs. Conducts fidelity and quality assurance reviews; provides actionable feedback; reviews and approves significant case management decisions and supervisory actions requiring management approval; and supports continuous improvement in service delivery and client outcomes.
• Lead Daily Operations and Program Performance
  • Plans directs and coordinates daily operations of assigned teams including workload distribution case assignments staffing and coverage operational priorities reporting requirements workflow and use of operational resources.
• Advance Strategic Initiatives and Organizational Improvement
  • Participates in strategic planning and organizational improvement by developing implementing and evaluating policies procedures operational standards change management strategies and performance improvement initiatives; analyzes data and trends and makes recommendations to support informed decision-making.
• Build Partnerships and Represent the Department
  • Develops collaborative relationships with county agencies courts schools treatment providers law enforcement community organizations and other stakeholders; represents the department through meetings reports presentations court testimony and collaborative problem-solving efforts as appropriate.
• Promote Safety Accountability and Professional Excellence
  • Promotes safety accountability ethical decision-making professionalism and compliance with departmental policies legal requirements and professional standards; provides leadership during critical incidents emergency situations or after-hours operational issues as assigned.

Minimum Education/Formal Training

• Bachelors degree in the following field(s) of study: Criminal Justice Behavioral Science Social Work or a related field.
• Four (4) years of experience in corrections case management or a related human services field.
• Experience demonstrating knowledge of community supervision case management client engagement risk and needs assessment and/or evidence-informed practices.

Preferred:

• Masters degree in Criminal Justice Behavioral Science Social Work or a related field.
• Supervisory or leadership experience.
• Experience providing staff coaching professional development quality assurance program oversight or operational leadership.

Licenses Certifications Registrations and State/Federal Requirements of job

• Background Check: ability to pass a SHR background check/investigation.
• Successful completion of pre-employment post-offer drug screen prior to employment.
• Must successfully pass a Motor Vehicle Record (MVR) check and possess a valid drivers license.
• Specified background screening licensing certification and other requirements may vary by Department/Agency.

Physical Environmental and Special Working Conditions

• All County employees may be called upon to assist other departments in a declared emergency situation.

• Position is designated as weather-essential and may require on-call or after-hours response to ensure operational continuity and community safety.

• Work may involve interaction with clients staff courts law enforcement treatment providers community organizations and other stakeholders in a variety of settings.

• May be required to respond to critical incidents emergency situations or operational issues outside of normal working hours as assigned.