Senior Business Solutions Consultant

JOB SUMMARY

This job leverages combined people process and technology competencies to support large-scale complex customer engagements; collaborates with various stakeholders (such as Product Sales Clinical Provider and/or IT teams) and external customers and entities to configure solutions and deliver value to customers; acts as subject matter expert and trusted advisor in solutioning implementation and/or executing of various business solutions and strategic capabilities for the supported Health Plans/customers; solutioning practice and customer spaces; and works closely with engagement and leadership team to define strategic and tactical direction. The incumbent delivers value to customers through client-facing advisory and delivery service in support of the HM Health Solutions and Health Plan product offerings and capabilities. Accountabilities include but are not limited to owning deliverable artifacts leading workstreams engaging key customer stakeholders building and sharing institutional knowledge and developing junior professionals.

ESSENTIAL RESPONSIBILITIES

• Contribute to the delivery and execution of complex large scale multi-year (high cost high complexity and/or high risk) client enterprise transformation programs: gather required data through direct observation and/or inquiry and synthesizing data into meaningful observation; analyze identify and problem solve from information sets (issues could be business or systemsissues) draw conclusions from information sets based on analysis create hypotheses and present recommendations to team; develop client specific requirements standard operating procedures functional roles & responsibilities process flow and user guides.
• Build share and maintain expertise in both practice area and client environment regularly interface with Product Sales Clinical Provider and/or IT Teams to deliver on customer commitments and business objectives.
• Contribute to operational readiness organizational change management solution capability packaging and estimating planning and delivery management for customer value and outcomes for new and/or exiting Health Plans / customers.
• Design and own deliverable artifacts to deliver client value and meet contractual obligations.
• Lead engagement workstreams to meet milestones on time and to deliver with high quality and within agreed to budgets.
• Provide coaching mentorship and professional development for junior resources.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelors Degree in Information Technology Management Information Science Health Administration or closely related field

Substitutions

• None

Preferred

• Masters Degree Business Administration Management Information Science Health Administration or related field

EXPERIENCE

• 5 years of Consulting and/or Industry experience

Preferred

• 3 years in the Healthcare/Insurance Industry
• 3 years in Technology Platform Delivery
• 3 years in Program/Project Management
• Experience engaging influencing and advising senior executive leaders
• Experience working in complex matrixed environments

LICENSES AND CERTIFICATIONS

Required

• None
  

Preferred (any of the following)

• Project Management Professional (PMP)
• Information Technology Infrastructure Library (ITIL)
• Lean Six Sigma Green Belt or Black Belt

SKILLS

• Customer focus results orientation strategic thinking change advocate continuous improvement talent development
• Excellent written and spoken communications skills
• Strong leadership and interpersonal skills
• Ability to work independently and manage multiple task assignments
• Proficient in the use of MS Word Excel and PowerPoint
• Proven ability to build and sustain internal and customer relationships
• Ability to mentor consult and provide guidance to others to fulfill customer obligations and drive results

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidates qualifications experience and expected contributions as well as internal peer equity market and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal state or local law.

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